Public libraries perform unique and critical roles in their communities. These roles evolve and change with the needs of the people they serve, and they often include economic development, adult and early childhood literacy, support for government programs and more. In response to local funding pressures and the changing needs of their users, public libraries work with OCLC to automate back-office activities, improve services for users and increase the impact of public libraries as a whole.
You have the power.
Wise is the first community engagement system for US public libraries. Uniquely holistic in its design, Wise combines the power of customer relationship management, marketing, and analytics with ILS functions.
Make connections between data, collections, and programming
Faced with large cutbacks, the Public Library of Gouda transformed into a lively cultural center at the heart of the local community by empowering self-service and using data to refine the library’s programming.
Empower communities to learn from and share reliable information
As the internet has become the first stop for information, public libraries have faced new challenges in guiding the public to authoritative, reliable information. When library staff know how to assess and improve Wikipedia articles using references to independent library resources, the articles become more informative, the library’s profile raises, and community members engage with information in new ways.
Engage your community through common interests
Denver Public Library wants people to know that the library is a great resource for any topic that interests them. The library staff reaches people doing the things they love to do outside the library by collaborating with local businesses and community organizations, hosting events throughout the city, and maintaining a strong social media presence.
Involve your community in local history
The Douglas County History Research Center developed relationships with local organizations and the public to collect historical documents and information to build local history archives. Then, they made that information available to the world through a visual and interactive website that’s easy for archival staff to maintain.
Deliver library resources from around the world as if it’s easy
Although Seaside Public Library serves a small local community, it maintains an impressive interlibrary loan service. The single interlibrary loan staff member relies on specific tools and processes to efficiently fulfill requests and to keep the job fun.