17 September 2019
Wise is the first community engagement system for US public libraries.
Uniquely holistic in its design, Wise combines the power of customer relationship management, marketing, and analytics with ILS functions.
Gwinnett County Public Library Executive Director Charles Pace explains how Wise supports the library’s customer-centered philosophy and culture.
“Our community, like many communities, is growing rapidly ... this community engagement system gives us an opportunity to evolve and change with our community.”
Pam Sandlian Smith
Director, Anythink Libraries
Wise helps get the right messages to the right people and helps you manage events. Wise empowers collection management and collection development. Wise offers improvements to your back-office efficiency and builds your web presence. And it supports everything in between. With Wise, you can create transformational change—change in your organization, change in your library, and change in your community. It has everything you expect from an integrated library system, plus it puts customers first, empowering your staff to focus more time on the needs of the community.
Anythink Libraries Director Pam Sandlian Smith discusses how Wise fits into Anythink’s goals and aspirations.
Wise is an established system with a track record of solid performance and innovation. It’s currently used by more than 75% of public libraries in the Netherlands. Wise provides an effective foundation to streamline operations, while also encouraging (and inspiring!) library staff to have more impact where it counts the most—with community members.
Tailored for US public libraries
We've spent the past two years working with US public libraries, reviewing requirements, and making meaningful modifications to ensure Wise meets your specific needs and workflows. We partnered with Allen County Public Library in Fort Wayne, Indiana, for evaluative testing. This partnership was key to refining the product.
Allen County Public Library’s Director Greta Southard discusses the library’s evaluative testing of Wise.
“It was a great opportunity for my staff to stretch themselves, and to think differently.”
Director, Allen County Public Library
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