You have
the power.

Reinvent the way your library staff works, build relationships with your community, and measure and communicate the value of your library with OCLC Wise.

Wise is the first community engagement system for US public libraries.

Uniquely holistic in its design, Wise combines the power of customer relationship management, marketing, and analytics with ILS functions. 

“Our community, like many communities, is growing rapidly ... this community engagement system gives us an opportunity to evolve and change with our community.”


Pam Sandlian Smith
Director, Anythink Libraries

Drives change

Wise helps get the right messages to the right people and helps you manage events. Wise empowers collection management and collection development. Wise offers improvements to your back-office efficiency and builds your web presence. And it supports everything in between. With Wise, you can create transformational change—change in your organization, change in your library, and change in your community. It has everything you expect from an integrated library system, plus it puts customers first, empowering your staff to focus more time on the needs of the community.

Anythink Libraries Director Pam Sandlian Smith discusses how Wise fits into Anythink’s goals and aspirations.

“With Wise, we rely on facts, not assumptions.”


Erna Staal
Director, Public Library of Gouda
Read member story

Proven system

Wise is an established system with a track record of solid performance and innovation. It’s currently used by more than 75% of public libraries in the Netherlands. Wise provides an effective foundation to streamline operations, while also encouraging (and inspiring!) library staff to have more impact where it counts the most—with community members.

Tailored for US public libraries

We've spent the past three years working with US public libraries, reviewing requirements, and making meaningful modifications to ensure Wise meets your specific needs and workflows. We partnered with Allen County Public Library in Fort Wayne, Indiana, for evaluative testing. This partnership was key to refining the product.

Is Wise a good fit for your library? Start here.

Build stronger relationships

You likely have a lot of information about your customers. Are you using it? Can you even get to it? Wise makes it easy to track interests (like in a specific genre), allowing your customers to decide what kind of information they want. Wise’s integrated marketing component gives your staff easy access to the right information to target specific groups of people, so you can get the right message to the right person.

  • Automate communications
  • Engage in new ways
  • Personalize messages

And it’s so easy. It only takes a few minutes to build an accurate targeted email list, create an HTML email or newsletter, and send it. You can create on the fly or schedule all kinds of campaigns—from birthday wishes to promotions based on genre—all automated and targeted.

Greensboro Public Library (GPL)’s Director Brigitte Blanton discusses how Wise allows their library to connect to customers in a way that she hadn’t seen before.

“I chose Wise because it connects us to our customers in a way that I haven't seen before.”


Brigitte Blanton
Director, Greensboro Public Library

Like you.

Designed around people, driven by data

Wise uses key functions, like circulation and acquisitions, to analyze usage data (like how your customers use or don’t use your collection). As items are checked out, as purchases are made, and as items circulate, Wise identifies trends and delivers them in the form of a simple report that helps libraries evaluate what to keep, buy, move, and weed.

Wise is designed around people—both library users and library staff—with the goal of delivering great public library experiences and enabling libraries to evolve as their communities evolve. Wise offers the key to unlock your library's potential to anticipate customer needs, reach them more effectively, and delight them with every interaction. For years, many libraries have had to rely on multiple products to collect and analyze critical data. With integrated tools and shared data, Wise simplifies and automates this process. And the system actually gets smarter over time.

Wise evolves collections to reflect the preferences not only of the entire community, but also at an individual branch level. So, if there’s high demand for biographies at one branch and a greater need for children’s books at another, the system helps optimize the collection over time to reflect those differences. You can use this information to make evidence-based decisions about how to grow or not grow your collection, redefine your library space, and even how to improve programming. You already have the data, but this integrated view turns that data into powerful insights.

Gwinnett County Public Library Executive Director Charles Pace explains how Wise supports the library’s customer-centered philosophy and culture.

“This is the only system that really has the customer as the center from the beginning.”


Charles Pace
Executive Director, Gwinnett County Public Library

Is Wise the change your library needs? Start here.

One size does not fit all

Blasting a broad message to everyone on your list likely won't achieve much success. So, whether you're hoping to build awareness about a new service, increase circulation, or get registrations to an event, a targeted approach will get you there faster. And based on experiences with other companies and organizations, many customers expect—and appreciate—a certain level of personalization.

With Wise, you can mix and match data, like borrowing history and age, to make sure that library communication isn't just another email. Give your customers exactly what they want. Imagine how happy your customers will be when they get a monthly message focused on their favorite genres or an invitation to an event that they're interested in. (Yes, event registration is included.).

Wise empowers you to spend more time being thoughtful and creative in your approach. It helps avoid losing touch with customers over time because you can connect when it matters and at set junctures. And the best part? How you use the Wise data and marketing capabilities is completely up to you. The marketing tools are fully integrated and available on any device.

Kokomo-Howard County Public Library’s Director Faith Brautigam explains how Wise will allow their library to make informed decisions to better deliver on their community needs.

“We're looking forward to some of the ways we can interact with Wise ... so we can make more informed choices about the programs we offer.”


Faith Brautigam
Director, Kokomo-Howard County Public Library

“It’s part of our mission to make the customer our hero, and we believe that Wise helps us fulfill that mandate…”


Mary Anne Hodel
Director/CEO, Orange County Library System

Orange County Library System Director and CEO Mary Anne Hodel discusses how Wise supports their mission to make the customer their hero.

So, as you continue to change to put people at the center of everything you do, now there’s a system that does the same.

Aim even

Request information about Wise

We understand that selecting a new integrated library system is a major decision, and the research, review, and evaluation process is different for every institution. We have a team of Library Services Consultants who can help you get all of the information you need to make an informed decision.

Community engagement

Ideas and inspiration to build connections, grow relationships, and increase your impact.

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