中文简体

抗击COVID-19—我们始终在一起

提供帮助的信息和资源

在COVID-19流行期间,当您的图书馆找到为读者和整个社区服务的新方法时,我们将为您提供支持。

女人在桌子上使用计算机

我们遍布全球的热情的工作人员正在努力工作,以确保所有的OCLC系统和服务在这特殊的时期不会被中断。我们正在积极地评估相关资源,并将继续在此页面上提供及时的信息。

REALM 项目:重新开放的档案馆、图书馆和博物馆

OCLC、博物馆和图书馆服务协会和 Battelle 正通力合作,为 COVID-19 疫情下的美国档案馆、图书馆和博物馆的重新开放提供支持。



 提供对您的馆藏的远程访问

为用户提供支持的工具

Find libraries lending e-content and physical materials

It’s easy to locate libraries that are lending electronic documents, e-books, and physical materials during the pandemic with these three profiled groups: ACOV, BCOV, and CCOV. Get more information.

Connect users to free online resources

Many content providers are offering free access to e-content collections to help you maintain online services during the pandemic. We are actively partnering with global content providers to ensure continued access through OCLC cataloging, discovery, and resource sharing services. We will continue to update list of available content, including recommended options to access this content through OCLC services. To learn more about these partnerships, read a blog post from Chip Nilges, Vice President of Business Development.

Seamless access to e-resources

EZproxy delivers reliable and secure remote access to e-content and provides valuable usage data to help you evaluate changing needs. Learn how EZproxy provides easy access for your users and less overhead for you.

Offer contactless options

The Capira suite of software and mobile app solutions provide a digital extension of your library, including access to resources and services without entering the building.


 优化OCLC的产品和服务

您需要了解的信息

Bulk renewal service for WorldShare Circulation

WorldShare Circulation now offers a bulk renewal service to help your library quickly adjust due dates of items already on loan. This service accepts a CSV file of loans for renewal. See applicable documentation to learn how to download and use the bulk renewal client.

Service configuration cheat sheet

Since you may be modifying or reducing use of a number of services, we’ve compiled a list of potential actions (e.g., changes to OCLC product settings) to help create, enhance, or revise your local plans. This list includes EZproxy®, FirstSearch, WorldCat® Discovery, WorldShare®  Circulation, WorldShare® License Manager and electronic resources, WorldShare® ILL,  ILLiad®, and Tipasa®.

Create a temporary quarantine patron in WorldShare Management Services

You can now create a temporary quarantine patron to check out returned items for the duration of the quarantine period in WMS. Learn how to manage this simple process on our support page.

Tips for reopening your ILL service

If your library is resuming more normal ILL operations, or you’re just planning to restart lending and borrowing, here are some workflow and configuration suggestions to help make the transition smooth. These tips cover both lending and borrowing physical materials for libraries using WorldShare Interlibrary Loan, Tipasa, and ILLiad, as well as a reminder about copy requests.

Inform collection management decisions

The current environment has accelerated the shift from print to digital format, and many libraries are feeling increased pressure to optimize print collections. Find out why a growing number of libraries are using GreenGlass to make evidence-based collection management decisions.


 与其他图书馆建立联系并进行协作

分享想法并了解情况

OCLC Virtual Town Hall: Libraries and the COVID-19 Crisis 

In April 2020, we held a virtual town hall that featured Skip Prichard, President and CEO of OCLC; staff from OCLC WebJunction and the OCLC Research Library Partnership program; and guest panelists from public, academic, special, and school libraries who shared insights about how libraries are moving services, programming, and learning online. View the recording and find additional resources at oc.lc/covid-townhall.

COVID-19 discussion board for OCLC customers within the OCLC Community Center

WebJunction support for public libraries

Upcoming or on-demand events

To view other on-demand webinar options, please visit oc.lc/on-demand.


General product support

System Status Dashboard with updates on systems and individual services—including updates on routine maintenance

Customer support staff, available worldwide

OCLC Support website with simple search


We want to hear from you

Email us at [email protected] and tell us what information is most helpful to you at this time. We welcome all questions, ideas, and feedback.