COVID-19— Wir packen das gemeinsam

Informationen und Hilfsangebote

Wir sind da und unterstützen Sie, wenn Ihre Bibliothek neue Wege und Angebote entwickelt, um den Benutzerservice auch während der COVID-19-Pandemie weiterhin aufrecht zu erhalten.

Woman using computer on a desk

Unsere engagierten Mitarbeiter*innen auf der ganzen Welt arbeiten mit vollem Einsatz daran, dass alle OCLC-Systeme und -Dienste während dieser außergewöhnlichen Zeit ohne Einschränkungen verfügbar sind. Wir prüfen laufend relevante Informationsquellen und werden Sie auf dieser Seite weiterhin zeitnah informieren.

REALM-Projekt: Wiedereröffnung von Archiven, Bibliotheken und Museen

OCLC, das Institut für Museums- und Bibliotheksdienste (Institute of Museum and Library Services) und Battelle arbeiten zusammen, um die Wiedereröffnung von US-Archiven, Bibliotheken und Museen im Hinblick auf COVID-19 zu unterstützen.

 Den Fernzugriff auf Ihre Sammlungen ermöglichen

Tools zur Benutzerunterstützung

Find libraries lending e-content and physical materials

It’s easy to locate libraries that are lending electronic documents, e-books, and physical materials during the pandemic with these three profiled groups: ACOV, BCOV, and CCOV. Get more information.

Connect users to free online resources

Many content providers are offering free access to e-content collections to help you maintain online services during the pandemic. We are actively partnering with global content providers to ensure continued access through OCLC cataloging, discovery, and resource sharing services. We will continue to update list of available content, including recommended options to access this content through OCLC services. To learn more about these partnerships, read a blog post from Chip Nilges, Vice President of Business Development.

Seamless access to e-resources

EZproxy delivers reliable and secure remote access to e-content and provides valuable usage data to help you evaluate changing needs. Learn how EZproxy provides easy access for your users and less overhead for you.

Offer contactless options

The Capira suite of software and mobile app solutions provide a digital extension of your library, including access to resources and services without entering the building.

 Die Konfiguration der OCLC-Produkte und Dienste optimieren

Wichtige Dinge, die Sie wissen sollten

Bulk renewal service for WorldShare Circulation

WorldShare Circulation now offers a bulk renewal service to help your library quickly adjust due dates of items already on loan. This service accepts a CSV file of loans for renewal. See applicable documentation to learn how to download and use the bulk renewal client.

Service configuration cheat sheet

Since you may be modifying or reducing use of a number of services, we’ve compiled a list of potential actions (e.g., changes to OCLC product settings) to help create, enhance, or revise your local plans. This list includes EZproxy®, FirstSearch, WorldCat® Discovery, WorldShare®  Circulation, WorldShare® License Manager and electronic resources, WorldShare® ILL,  ILLiad®, and Tipasa®.

Create a temporary quarantine patron in WorldShare Management Services

You can now create a temporary quarantine patron to check out returned items for the duration of the quarantine period in WMS. Learn how to manage this simple process on our support page.

Tips for reopening your ILL service

If your library is resuming more normal ILL operations, or you’re just planning to restart lending and borrowing, here are some workflow and configuration suggestions to help make the transition smooth. These tips cover both lending and borrowing physical materials for libraries using WorldShare Interlibrary Loan, Tipasa, and ILLiad, as well as a reminder about copy requests.

Inform collection management decisions

The current environment has accelerated the shift from print to digital format, and many libraries are feeling increased pressure to optimize print collections. Find out why a growing number of libraries are using GreenGlass to make evidence-based collection management decisions.

 Sich mit anderen Bibliotheken verbinden und zusammenarbeiten

Ideen austauschen und sich informieren

OCLC Virtual Town Hall: Libraries and the COVID-19 Crisis 

In April 2020, we held a virtual town hall that featured Skip Prichard, President and CEO of OCLC; staff from OCLC WebJunction and the OCLC Research Library Partnership program; and guest panelists from public, academic, special, and school libraries who shared insights about how libraries are moving services, programming, and learning online. View the recording and find additional resources at

COVID-19 discussion board for OCLC customers within the OCLC Community Center

WebJunction support for public libraries

Upcoming or on-demand events

To view other on-demand webinar options, please visit

General product support

System Status Dashboard with updates on systems and individual services—including updates on routine maintenance

Customer support staff, available worldwide

OCLC Support website with simple search

We want to hear from you

Email us at and tell us what information is most helpful to you at this time. We welcome all questions, ideas, and feedback.