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COVID-19—We’re in this together

Information and resources to help

We’re here to provide support as your library finds new ways to serve users and your broader community during the COVID-19 pandemic.

Woman using computer on a desk

Our passionate staff around the world are working hard to ensure all OCLC systems and services are available without interruption during this unique time. We’re actively evaluating relevant resources and will continue to provide timely information on this page.

View our general statement regarding COVID-19

REALM Project: REopening Archives, Libraries, and Museums

OCLC, The Institute of Museum and Library Services, and Battelle are collaborating to support reopening practices for US archives, libraries, and museums in light of COVID-19.



 Provide remote access to your collections

Tools to support your users

Find libraries that are lending e-content and physical materials during the COVID-19 crisis

To identify libraries that are lending electronic documents and e-books during the COVID-19 crisis, we’ve created two new resource sharing groups for OCLC customers. Get more information. To identify libraries that are able to ship and receive materials from their physical collections, we’ve created another profiled group.

Connect users to free online resources

Many content providers are offering free access to e-content collections to help you maintain online services during the COVID-19 crisis. We are actively partnering with global content providers to ensure continued access through OCLC cataloging, discovery, and resource sharing services. We will continue to update a growing list of available content, including recommended options to access this content through OCLC services. To learn more about these partnerships, read a recent blog post from Chip Nilges, Vice President of Business Development.

Seamless access to e-resources

EZproxy delivers reliable and secure remote access to e-content and provides valuable usage data to help you evaluate changing needs. Learn how EZproxy provides easy access for your users and less overhead for you.


 Optimize OCLC products and services

Information you need to know

New bulk renewal service for WorldShare Circulation

WorldShare Circulation now offers a bulk renewal service to help your library quickly adjust due dates of items already on loan. This service accepts a CSV file of loans for renewal. See applicable documentation to learn how to download and use the bulk renewal client.

Service configuration cheat sheet

Since you may be modifying or reducing use of a number of services, we’ve compiled a list of potential actions (e.g., changes to OCLC product settings) to help create, enhance, or revise your local plans. This list includes EZproxy®, FirstSearch, WorldCat® Discovery, WorldShare®  Circulation, WorldShare® License Manager and electronic resources, WorldShare® ILL,  ILLiad®, and Tipasa®.

Create a temporary quarantine patron in WorldShare Management Services

You can now create a temporary quarantine patron to check out returned items for the duration of the quarantine period in WMS. Learn how to manage this simple process on our support page.

Tips for reopening your ILL service

If your library is resuming more normal ILL operations, or you’re just planning to restart lending and borrowing, here are some workflow and configuration suggestions to help make the transition smooth. These tips cover both lending and borrowing physical materials for libraries using WorldShare Interlibrary Loan, Tipasa, and ILLiad, as well as a reminder about copy requests.


 Connect and collaborate with other libraries

Share ideas and get informed

Help crowdsource the safe return of ILL physical items

When COVID-19 hit, nearly 400,000 physical items were on loan to 5,674 libraries via the WorldShare ILL network. As these libraries begin to reopen, ILL professionals need to know if, and when, to send items back to their home library.

You can help crowdsource the safe return of ILL physical items. At the request of the ILL community, and to support this urgent need, OCLC is providing an easy way for you to signal when it is safe to mail physical items back to your library.

OCLC Virtual Town Hall: Libraries and the COVID-19 Crisis 

We recently held a virtual town hall that featured Skip Prichard, President and CEO of OCLC; staff from OCLC WebJunction and the OCLC Research Library Partnership program; and guest panelists from public, academic, special, and school libraries who shared insights about how libraries are moving services, programming, and learning online. View the recording and find additional resources at oc.lc/covid-townhall.

COVID-19 discussion board for OCLC customers within the OCLC Community Center

WebJunction support for public libraries

Upcoming or on-demand events

To view other on-demand webinar options, please visit oc.lc/on-demand.


General product support

System Status Dashboard with updates on systems and individual services—including updates on routine maintenance

Customer support staff, available worldwide

OCLC Support website with simple search


We want to hear from you

Email us at covid19questions@oclc.org and tell us what information is most helpful to you at this time. We welcome all questions, ideas, and feedback.