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Speaking on the Record: Combining Interviews with Search Log Analysis in User Research

Speaking on the Record: Combining Interviews with Search Log Analysis in User Research

By Lynn Silipigni Connaway, Brittany Brannon, Christopher Cyr, Peggy Gallagher

Royal Melbourne Institute of Technology
Melbourne, Australia

OCLC Research presents a novel user research methodology that combines log analysis with semi-structured interviews to determine how library users navigate the path from discovery to access. Indications are, “The methodology used for this study also could be extended beyond discovery systems. Other computerized activities that leave digital traces could be studied using interview protocols based on log analysis.”

Topics: User Research, Research Methods