This presentation reports results from qualitative content analysis of a large, longitudinal, random sample of QuestionPoint virtual reference service (VRS) sessions, how microaggressions can make their way into VRS, and how to mitigate this happening.
File: pptx, 28MB Topics: Equity, Diversity, Inclusion
Chicago, Illinois (USA)
Learn how researchers explored how microaggressions can occur in virtual reference and how librarians can mitigate microaggressions in their practice.
File: pptx, 27.2MB Topics: Equity, Diversity, Inclusion, Information Literacy