Presentations

Narrow by

Your selections:

Author

  • Lynn Silipigni Connaway (2) Remove

Topics

  • Equity, Diversity, Inclusion (2) Remove

Clear All

Author

  • Lynn Silipigni Connaway (2)

Year

Topics

Mitigating Microaggressions in Virtual Reference

Mitigating Microaggressions in Virtual Reference

By Lynn Silipigni Connaway, Marie L. Radford

OCLC Webinar
Virtual

This presentation reports results from qualitative content analysis of a large, longitudinal, random sample of QuestionPoint virtual reference service (VRS) sessions, how microaggressions can make their way into VRS, and how to mitigate this happening.

File: pptx, 28MB   Topics: Equity, Diversity, Inclusion

"Is it a journal title, or what?" Mitigating Microaggressions in Virtual Reference

"Is it a journal title, or what?" Mitigating Microaggressions in Virtual Reference

By Marie L. Radford, Vanessa Kitzie, Lynn Silipigni Connaway, Diana Floegel

ALA Annual Conference
Chicago, Illinois (USA)

Learn how researchers explored how microaggressions can occur in virtual reference and how librarians can mitigate microaggressions in their practice.

File: pptx, 27.2MB   Topics: Equity, Diversity, Inclusion, Information Literacy