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  • 2018 (2)

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OCLC Research Survey on Equity, Diversity, and Inclusion

OCLC Research Survey on Equity, Diversity, and Inclusion

By Merrilee Proffitt

RLUK Conference 2018
London (UK)

Proffitt shares results from a survey of OCLC Research Library Partners on equity, diversity, and inclusion (EDI) efforts within the Partnership that could inform specific follow-up activities to provide assistance and inform practice.

File: pdf, 2MB   Topics: Equity, Diversity, Inclusion

Mitigating Microaggressions in Virtual Reference

Mitigating Microaggressions in Virtual Reference

By Lynn Silipigni Connaway, Marie L. Radford

OCLC Webinar
Virtual

This presentation reports results from qualitative content analysis of a large, longitudinal, random sample of QuestionPoint virtual reference service (VRS) sessions, how microaggressions can make their way into VRS, and how to mitigate this happening.

File: pptx, 28MB   Topics: Equity, Diversity, Inclusion