User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Publications
Summary of Research: Findings from the Building a National Archival Finding Aid Network Project
31 May 2023
Chela Scott Weber, Lynn Silipigni Connaway, Brooke Doyle, Lesley A. Langa, Merrilee Proffitt, Bruce Washburn, Itza A. Carbajal
Synthesizes OCLC’s findings for the Building a National Finding Aid Network project. The research investigated end user and contributor needs for finding aid aggregations and evaluated EAD encoded finding aid data quality and consistency from existing regional archival aggregators.
Focus Group Interviews: Findings from the Building a National Archival Finding Aid Network Project
30 May 2023
Chela Scott Weber, Merrilee Proffitt, Lesley A. Langa, Lynn Silipigni Connaway, Brittany Brannon, Brooke Doyle
Investigates the needs of archivists and others who might contribute to a national archival aggregator through focus group interviews with archivists and archives administrators from across the United States.
Pop-up Survey: Findings from the Building a National Archival Finding Aid Network Project
30 May 2023
Lesley A. Langa, Chela Scott Weber, Lynn Silipigni Connaway
Summarizes OCLC’s findings from a national survey of more than 3300 end users searching for archival materials online for the Building a National Finding Aid Project.
User Interviews: Findings from the Building a National Archival Finding Aid Network Project
30 May 2023
Chela Scott Weber, Itza A. Carbajal, Lesley A. Langa, Lynn Silipigni Connaway, Brooke Doyle, Brittany Brannon, Merrilee Proffitt
Details methods and summarizes findings from semi-structured individual interviews with end users of archival aggregation.
Speaking on the Record: Combining Interviews with Search Log Analysis in User Research
6 April 2022
Lynn Silipigni Connaway, Brittany Brannon, Christopher Cyr, Peggy Gallagher
This paper reports on a novel sequential mixed methods approach combining search logs and semi-structured individual interviews to study user search behavior within a library discovery system.
I still go ask someone I enjoy talking to: The use of digital and human sources by educational stage and context
6 January 2021
Chris Cyr, Brittany Brannon, Lynn Silipigni Connaway
How does educational stage affect the way people find information? In previous research using the Digital Visitors & Residents (V&R) framework for semi-structured interviews, context was a factor in how individuals behaved. This study of 145 online, open-ended surveys examines the impact that one's V&R educational stage has on the likelihood of attending to digital and human sources across four contexts.
Call to Action: Public Libraries and the Opioid Crisis
26 February 2020
Scott G. Allen, Larra Clark, Michele Coleman, Lynn Silipigni Connaway, Chris Cyr, Kendra Morgan, Mercy Procaccini
OCLC has partnered with the Public Library Association (PLA) to issue Call to Action: Public Libraries and the Opioid Crisis, a report that offers strategies for public libraries to consider as they determine a local response to the nationwide opioid crisis. This is the culminating output from the IMLS-funded project Public Libraries Respond to the Opioid Crisis with Their Communities.
Science and News: A Study of Students’ Judgments of Online Scientific News Information
13 January 2020
Tara Tobin Cataldo, Kailey Langer, Amy G. Buhler, Samuel R. Putnam, Rachael Elrod, Ixchel M. Faniel, PhD, Lynn Silipigni Connaway, PhD, Christopher Cyr, PhD, Brittany Brannon, Joyce Kasman Valenza, PhD, Erin M. Hood, Randy A. Graff, PhD
This paper explores how students judge scientific news resources, as they might find through a Google search. The data were collected as part of an Institute of Museum and Library Services (IMLS) funded project.
Public Libraries Respond to the Opioid Crisis with Their Communities: Summary Report
29 October 2019
Scott G. Allen, Larra Clark, Michele Coleman, Lynn Silipigni Connaway, Chris Cyr, Kendra Morgan, Mercy Procaccini
As the impact of the opioid epidemic is felt in communities across the US, public libraries are choosing to be part of the community response. With funding from the Institute of Museum and Library Services, and in partnership with the Public Library Association (PLA), OCLC is sharing knowledge and resources that will help public libraries and their community partners develop effective strategies to address the opioid epidemic in America.
Public Libraries Respond to the Opioid Crisis with Their Communities: Case Studies
28 October 2019
Scott G. Allen, Larra Clark, Michele Coleman, Lynn Silipigni Connaway, Chris Cyr, Kendra Morgan, Mercy Procaccini
This report includes eight research-based case studies highlighting varying opioid response efforts across eight locations in the US. The report details each library's response, the partnerships formed, reactions of the community, outcomes of the efforts, as well as challenges, needs, and opportunities.