User Research

Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're  collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:

 

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Speaking on the Record: Combining Interviews with Search Log Analysis in User Research

Speaking on the Record: Combining Interviews with Search Log Analysis in User Research

By Lynn Silipigni Connaway, Brittany Brannon, Christopher Cyr, Peggy Gallagher

Royal Melbourne Institute of Technology
Melbourne, Australia

OCLC Research presents a novel user research methodology that combines log analysis with semi-structured interviews to determine how library users navigate the path from discovery to access. Indications are, “The methodology used for this study also could be extended beyond discovery systems. Other computerized activities that leave digital traces could be studied using interview protocols based on log analysis.”

Topics: User Research, Research Methods

From Research to Reality: Transforming Libraries for a Global Information World

From Research to Reality: Transforming Libraries for a Global Information World

By Lynn Silipigni Connaway

IFLA Satellite Meeting
Athens, Greece

Lynn Silipigni Connaway details research methods and techniques used in library and information science, the most popular research methods used in LIS, what we’ve learned from mixed methods research, and why teaching research methods is important. This was a keynote presentation at IFLA 2019.

Topics: Research Methods

New ways of seeing: Understanding individuals on their terms

New Ways of Seeing: Understanding Individuals on their Terms

By Lynn Silipigni Connaway

ALIA Information Online
Sydney (Australia)

This presentation provides a deep delve into information behavior research methods, qualitative research, and ethnographic data collection tools and methods.

Topics: Research Methods, User Research

Applying Research Methods: Opportunities for Engagement and Progress

Applying Research Methods: Opportunities for Engagement and Progress

By Lynn Silipigni Connaway

Universidad Carlos III de Madrid
Madrid (Spain)

This presentation details research methods, and data collection and data analysis tools and methods used in library and information schools over the years, as well as challenges and opportunities.

Topics: Research Methods

Interdisciplinary Approaches to Research Methods in Information Behavior Studies

Interdisciplinary Approaches to Research Methods in Information Behavior Studies

By Lynn Silipigni Connaway

ISIC 2018, The Information Behaviour Conference
Kraków (Poland)

This presentation details research methods, and data collection and data analysis tools and methods used in library and information schools over the years for information behavior studies, as well as challenges and opportunities.

Topics: User Research, Research Methods

Survey Research

Survey Research

By Lynn Silipigni Connaway, Marie L. Radford

ASIS&T
Virtual

This presentation covers popular LIS research methods, describes the advantages and disadvantages of different types of survey research, describes data analysis tools and methods, and uses the OCLC Research Report Seeking Synchronicity as an example of this work.

Topics: Research Methods