User Research

Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're  collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:

 

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  • 2020 (1)
Speaking on the Record: Combining Interviews with Search Log Analysis in User Research

Speaking on the Record: Combining Interviews with Search Log Analysis in User Research

By Lynn Silipigni Connaway, Brittany Brannon, Christopher Cyr, Peggy Gallagher

Royal Melbourne Institute of Technology
Melbourne, Australia

OCLC Research presents a novel user research methodology that combines log analysis with semi-structured interviews to determine how library users navigate the path from discovery to access. Indications are, “The methodology used for this study also could be extended beyond discovery systems. Other computerized activities that leave digital traces could be studied using interview protocols based on log analysis.”

Topics: User Research, Research Methods