User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Presentations

You Talked To Your Users-What Now?: Developing Codebooks For Qualitative Data Analysis
Lewis Center, OH (USA)
Topics: User Research

Applying Research Methods: Opportunities for Engagement and Progress
Madrid (Spain)
Topics: Research Methods

Interdisciplinary Approaches to Research Methods in Information Behavior Studies
Kraków (Poland)
Topics: User Research, Research Methods

"You Can Just Tell Whether a Website Looks Reliable or Not." People's Modes of Online Engagement
Bogota (Colombia)
Topics: User Research, Information Literacy

Digging into Assessment Data: Tips, Tricks, and Tools of the Trade (video)
Topics: Assessment, WebJunction

User-Centered Assessment: Leveraging What You Know and Filling in the Gaps (video)
Topics: User Research, Assessment, WebJunction

People's Modes of Online Engagement: The Many Faces of Digital Visitors and Residents
Sheffield (UK)
Topics: Digital Visitors and Residents

Online Engagement and Information Literacy: The Many Faces of Digital Visitors & Residents
Milan (Italy)
Topics: Digital Visitors and Residents, User Research, Information Literacy

Academic Library Impact: Improving Practice and Essential Areas to Research
Ramat Gan (Israel)
Topics: Student Support

Studying Information Behavior: The Many Faces of Digital Visitors and Residents
Ramat Gan (Israel)
Topics: Digital Visitors and Residents, User Research