Pre-recorded Web sessions

• New Directions in Cataloging at OCLC
• Challenges for libraries
• Challenges for publishers and the publisher supply chain
• Overview of publisher supply chain and library data flow today
• Strategies for meeting the challenges
• Update on OCLC’s “Next Generation” Cataloging and Metadata Creation Pilot

Our panelists manage large multi-type cooperative virtual reference services, providing 24/7 reference help to populations numbering in the millions. Learn the tips and techniques that these experienced statewide coordinators use to promote their service to both end users and stakeholders, and how to effectively manage cooperative services staffed by a variety of libraries. The speakers will discuss sustainability issues as well, including recruitment and retention of participating libraries. There will be time for discussion so bring your questions and comments.

Julie Strange is Operations Supervisor, Maryland AskUsNow!, the statewide VR service in Maryland. AskUsNow! has been a participant in the 24/7 Reference Cooperative since January 2003 and is provided by 19 public library systems, 11 academic libraries and 3 special libraries including two law libraries and the Maryland State Library for the Blind and Physically Handicapped.

Beth Cackowski is Project Coordinator for QandANJ.org, New Jersey’s 24/7 Statewide Virtual Reference Service, Beth’s current professional focus is on digital services and the Millennial user.

Mark Beatty is Training and Automation Librarian for Wisconsin Library Services (WiLS) and is the current elected President of LITA, the Library and Information Technology Association division of ALA. At WiLS he serves primarily as trainer and consortial wrangler for InterLibrary Loan, eBooks, and Virtual Reference services. He is the Administrator for AskAway the Wisconsin state wide virtual reference multi-type consortium.

An product overview session presented at the Public Library Association (PLA) National Conference. Program length: 1 hour

This virtual meeting is a rerun of February 7’s, and will present the same guest speakers to discuss the many aspects of Local Holdings and how it can benefit you and your library. An update on OCLC Local Holdings will also be presented.

Guest speakers will include:

• Jennifer Kuehn from the Ohio State University will present her library’s results after taking advantage of Local Holdings Records to set copy/loan bytes for special collections.
• Judy Murran from OCLC will talk about batch updating of Local Holdings Records.
• Christa Starck from OCLC will discuss deflection and the role played by copy/loan bytes in Local Holdings Records.

Learn best practices and tips on providing the best customer service to your virtual reference users by hearing from the following speakers.

• Stephen Francoeur, information services librarian and assistant professor at Baruch College
• Beth Evans, associate professor and the electronic services specialist at Brooklyn College Library
• R. David Lankes, director of the Information Institute of Syracuse and an associate professor in Syracuse University's School of Information Studies

• Beth Cackowski (project coordinator of New Jersey's statewide service QandANJ.org) spoke about the QandANJ.org ad on MTV; and
• Diana Sachs-Silveira (project coordniator of Florida's Ask a Librarian service) discussed "The Director's Chair", a YouTube contest in which Florida high school students produce a commercial for the Ask A Librarian service.