OCLC’s Online Service Center—Enhancements and an overview of the basics

OCLC’s Online Service Center helps you to manage your OCLC account quickly and securely online. It’s simple to use—and your institution’s account can be accessed at any time at your convenience. You can review and edit the contacts and addresses for your institution, as well as link to OCLC Usage Statistics to pull reports on your library’s WorldCat, FirstSearch, Resource Sharing and Digital Collections services. Plus, any invoice that is sent to you directly from OCLC is available online, including statements that show your institution’s account activity. 

We have recently added a new section to the Online Service Center that shows information about your institution’s online authorizations, the services they access and the contact information. You can sort the information by person, service or authorization number. In upcoming releases, we will offer ways to manage and update this information in the Online Service Center. Stay tuned!

Here are some additional tips on how to manage your account using the Online Service Center:

Access the Online Service Center
www.oclc.org/servicecenter

Set up your institution’s account
Setting up your account through the Online Service Center is easy. Simply follow the instructions provided here. Your account, transaction history, invoices and statements are kept secure—and you control who within your organization has access to the information.

Access your institution’s Online Service Center purchase history
The Online Service Center allows you to access and view your institution’s purchases that were made through the Online Service Center. Whether you are reviewing your library’s purchase history for budgetary reasons, analyzing your institution’s collection, or checking the expiration date of a specific subscription service, a snapshot of your institution’s purchases through the Online Service Center is available to you 24/7.

View any invoice sent directly from OCLC
You can view invoices that are sent directly from OCLC to your institution. By clicking on Billing Information, you can view invoices, statements and transactions. 

Order new products and services
Using the Online Service Center, you can renew your institution’s subscription services, or order new products and services. Your orders will begin to be processed immediately, and you will instantly receive e-mail confirmations reflecting your orders.

Manage your institution’s contact information
You can easily update any contact information (name, address, e-mail, phone and fax numbers) associated with your institution’s account. You’ll be able to see and edit the addresses and roles identified for your institution as well.

View OCLC Usage Statistics
From the Online Service Center, you can log on to OCLC Usage Statistics. Resource Sharing, WorldCat Navigator and Digital Collections reports are usually available by the tenth day of every month for the preceding month. Reports found on the FirstSearch and COUNTER tabs may be available as early as the third calendar day of the month. Online cataloging reports are available within five days.

Does your institution belongs to a group?
When applicable, the Online Service Center provides views that display purchases made on behalf of your institution, such as purchases made through your consortium or regional service provider.

(2010 01 13)