Digital Visitors and Residents: What Motivates Engagement with the Digital Information Environment?

The University of Oxford and OCLC Research, in partnership with the University of North Carolina, Charlotte, are collaborating on a JISC-funded study to investigate the theory of digital residents and visitors with learners in the educational stages: Emerging (Late stage secondary school-first year undergraduate); Establishing (Second/third year undergraduate); Embedding (Postgraduates, PhD students); and Experienced (Scholars).

This work will increase understanding of how learners engage with the Web and how educational services and systems can attract and sustain a possible new group of lifelong learners. The trans-Atlantic partnership will support comparison of students' digital learning strategies in different cultural contexts. More details...

Outputs currently available


Connaway, Lynn Silipigni, Vanessa Kitzie, Erin M. Hood, and William Harvey. 2017. The Many Faces of Digital Visitors & Residents: Facets of Online Engagement. With contributions from Allison Benedetti, Agustí Canals, Liliana Gregori, Eva Ortoll Espinet, Daniel Lozano, Melissa Man, Josep Cobarsí Morales, Sara Giuliana Ricetto, Riccardo Melgrati, Eva M. Méndez Rodríguez, Andrea Sada, Peter Sidorko, Paolo Sirito, Virginia Steel, Titia van der Werf, and Esther Woo. Dublin, OH: OCLC Research. doi: 10.25333/C3V63F.

Harvey, William, Erin M. Hood, and Lynn Silipigni Connaway. 2017. “On Shapes and Sizes: Measuring Diversity of Technological Engagement through Digital Visitors and Residents Maps.” Proceedings of the Association for Information Science and Technology 54, no. 1: 159-169. doi: 10.1002/pra2.2017.14505401018.

Connaway, Lynn Silipigni. 2016. “Mapping the Role Technology Plays in Your Life.” Next, May 12.

Full list of publications  


Harvey, William, Erin M. Hood, and Lynn Silipigni Connaway. 2017. “On Shapes and Sizes: Measuring Diversity of Technological Engagement through Digital Visitors and Residents Maps.” Presented at the ASIS&T 2017, 80th Annual Meeting of the Association for Information Science and Technology, Washington, DC, October 31.
View on SlideShare.

Connaway, Lynn Silipigni, and William Harvey. 2017. “Visitors and Residents: Interactive Mapping Exercise Workshop.” Presented at the ASIS&T Regional Meeting, Dublin, Ohio, March 3.
View on SlideShare.

Connaway, Lynn Silipigni. 2016. “Visitors and Residents: The Hows and Whys of Engagement with Technology.” Presented at the Library Association of the Republic of China (LAROC) Annual Meeting, Taiwan, December 10.
View on SlideShare.  

Full list of presentations  

Digital Visitors and Residents application

An application designed to help people map out where they fall on the Visitors and Residents spectrum in the use of various services and applications.

Try the application.


Interim Reports to JISC

June 2012 Progress Report

22 July 2011 (.pdf)

Jisc infoKit

White, David, Lynn Silipigni Connaway, Donna Lanclos, Erin M. Hood, and Carrie Vass. Evaluating Digital Services: A Visitors and Residents Approach A JISC infoKit.

Data Collection Instruments

Semi-structured Interview Questions

Diarist Follow-up Interview Questions

Diarist Follow-up Interview Questions

Online Survey Questions

Data Analysis Tools

Blog Posts

Two members of the research team maintain the following blogs, and add posts about the Visitors and Residents activity from time to time. A complete list of these posts is available.

Donna Lanclos blogs at The Anthropologist in the Stacks.


David White blogs at the TALL Blog.

Mr. White also published a post on the Guardian Higher Education Network Blog, Friday, 8 June 2012, 10:15 a.m. EDT.

Events, media, and other impacts

Consult the complete list of events, media, and other impacts from the Visitors and Residents activity...

More Information

JISC is a UK organization supporting the innovative use of digital technologies in UK colleges and universities.

JISC project page for the Visitors and Residents project

The project plan for Digital Visitors and Residents is available (.pdf).

Technology-Assisted Lifelong Learning (TALL) is an e-learning research and development team based at the University of Oxford's Department for Continuing Education. Established in 1996, TALL specializes in developing high quality online courses for the Higher Education sector.

Connaway, Lynn Silipigni, and Timothy J. Dickey. 2010. The digital information seeker report of the findings from selected OCLC, RIN, and JISC user behaviour projects. [Bristol, England]: HEFCE.

The LAIRAH Project: Log Analysis of Internet Resources in the Arts and Humanities

J. Murrey Atkins Library, University of North Carolina at Charlotte

Team Members

Lynn Silipigni Connaway, Ph.D.

David White

Donna M. Lanclos, Ph.D.

Jeremy Browning

Alison Le Cornu

Erin Hood

Project Lead

Lynn Silipigni Connaway, Ph.D., Director of Library Trends and User Research, OCLC