User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Publications
Improving Open Access Discovery for Academic Library Users
25 September 2024
Ixchel M. Faniel, Brittany Brannon, Lesley A. Langa, Brooke Doyle, Titia van der Werf
Examines efforts made by academic library staff at seven institutions in the Netherlands to make scholarly, peer-reviewed open access publications more discoverable by users.
Focus Group Interviews: Findings from the Building a National Archival Finding Aid Network Project
30 May 2023
Chela Scott Weber, Merrilee Proffitt, Lesley A. Langa, Lynn Silipigni Connaway, Brittany Brannon, Brooke Doyle
Investigates the needs of archivists and others who might contribute to a national archival aggregator through focus group interviews with archivists and archives administrators from across the United States.
User Interviews: Findings from the Building a National Archival Finding Aid Network Project
30 May 2023
Chela Scott Weber, Itza A. Carbajal, Lesley A. Langa, Lynn Silipigni Connaway, Brooke Doyle, Brittany Brannon, Merrilee Proffitt
Details methods and summarizes findings from semi-structured individual interviews with end users of archival aggregation.