User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Publications

’I always stick with the first thing that comes up on Google…’ Where People Go for Information, What They Use, and Why
6 December 2013
Lynn Silipigni Connaway, Donna M. Lanclos, Erin M. Hood

Meeting the Expectations of the Community: The Engagement-Centered Library
23 May 2013
Lynn Silipigni Connaway

Visitors and Residents: What Motivates Engagement with the Digital Information Environment?
1 March 2013
Lynn Silipigni Connaway, David White, Donna Lanclos, Alison Le Cornu

Not Dead Yet! A Longitudinal Study of Query Type and Ready Reference Accuracy in Live Chat and IM Reference
1 January 2013