User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Publications
The Practice, Power, and Promise of Archival Collections Assessment
1 October 2012
Martha O'Hara Conway, Merrilee Proffitt
2012 Top Ten Trends in Academic Libraries: A Review of the Trends and Issues affecting Academic Libraries in Higher Education
1 June 2012