August 2023
Redefining the library experience: Findings from the 2023 OCLC Global Council Survey
by Lynn Silipigni Connaway, Joanne Cantrell, Peggy Gallagher, Lesley A. Langa, Christina Rodriques
Whether on a university campus, at a local school, or in a metropolitan neighborhood, libraries are continually evolving how they engage with their users to make the most impact within their communities. This evolution recently has included a renewed emphasis on proactively shaping experiences around library spaces, programming, collections, and staff development.
Conducted in partnership between OCLC Global Council and OCLC Research and Market Research teams, the 2023 survey explored themes such as community engagement, collaboration, and innovative programs that meet library users’ continually evolving needs and expectations. The results of that survey provide insight into ways that library leaders and workers expect changing library experiences to create more meaningful engagement and positive impacts.
Related Materials
Publications
Redefining the Library Experience: Shaping Future Engagement with Communities
1 April 2025
Lynn Silipigni Connaway, Lesley A. Langa
Provides insight into how library leaders and staff expect changing library experiences to create more meaningful engagement and positive impacts in the next five to ten years.
On-demand webinars
- Redefining the library experience: Insights and inspiration
Join Lynn Silipigni Connaway, Executive Director, OCLC Research, and library leaders from OCLC’s Global Council as they share results from the 2023 global survey on “Redefining the library experience.
Presented: 15 June 2023
Blogs
Presentation Slides
- Redefiniendo la experiencia bibliotecaria: Perspectivas de bibliotecas en Europa y en España (.pdf)
by - Lynn Silipigni Connaway, Ph.D., Executive Director, Research, OCLC Research and Ana Fernández, Head of Services at OCLC Spain
13 March 2024 - Instituto Cervantes, Madrid
Connaway, Lynn Silipigni, Joanne Cantrell, Peggy Gallagher, Lesley A. Langa, and Christina Rodriques. Redefining the library experience: Findings from the 2023 OCLC Global Council Survey. Dublin, OH: OCLC Research. https://doi.org/10.25333/nzn0-xx63.