Mitigating Microaggressions in Virtual Reference
This presentation reports results from qualitative content analysis of a large, longitudinal, random sample of QuestionPoint virtual reference service (VRS) sessions, how microaggressions can make their way into VRS, and how to mitigate this happening.
Presented:
21 February 2018
Presented at:
Location:
Virtual
Presentation Topics:
- Equity
- Diversity
- Inclusion