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Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives

Publications

  • Radford, Marie L., and Lynn Silipigni Connaway. 2013. “Not Dead Yet! A Longitudinal Study of Query Type and Ready Reference Accuracy in Live Chat and IM Reference.” Library and Information Science Research 35, no. 1: 2-13. View presentation. View preprint. This paper won the 2013 ALISE/Bohdan S. Wynar Research Paper Competition.
  • Connaway, Lynn Silipigni, and Marie L. Radford. 2011. Seeking Synchronicity: Revelations and Recommendations for Virtual Reference. Dublin, OH: OCLC Research. View the report
  • Connaway, Lynn Silipigni, Timothy J. Dickey, and Marie L. Radford. 2011. “’If it is too inconvenient I’m not going after it:’ Convenience as a Critical Factor in Information-seeking Behaviors.” Library and Information Science Research 33, no. 3: 179-190.
  • Connaway, Lynn Silipigni, and Marie L. Radford. 2011. Seeking Synchronicity: Revelations and Recommendations for Virtual Reference. Dublin, OH: OCLC Research. View presentation. 
  • Radford, Marie L., Lynn Silipigni Connaway, Patrick A. Confer, Susanna Sabolsci-Boros, and Hannah Kwon. 2011. “’Are we getting warmer?’ Query Clarification in Live Chat Virtual Reference.” Reference and User Services Quarterly 50, no. 3: 259-279. View presentation. 
  • Radford, Marie L., and Lynn Silipigni Connaway. 2010. “Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference.” In Creating the Reference Renaissance: Current and Future Trends, edited by Marie L. Radford and R. David Lankes, 39-54. New York: Neal-Schuman.
  • Radford, Marie L., and Lynn Silipigni Connaway. 2010. “’I stay away from the unknown, I guess.’ Measuring Impact and Understanding Critical Factors for Millennial Generation and Adult Non-users of Virtual Reference Services.” In Online Proceedings of the Fifth Annual iConference, University of Illinois at Urbana-Champaign, February 3-6, 2010, 26-33. View pre-print. 
  • Connaway, Lynn Silipigni, Marie L. Radford, and Jocelyn DeAngelis Williams. 2009. “Engaging Net Gen Students in Virtual Reference: Reinventing Services to Meet Their Information Behaviors and Communication Preferences." In Proceedings of the Fourteenth Annual National Conference of the Association of College and Research Libraries, March 12-15, 2009, Seattle, Washington, 10-27. Chicago: Association of College and Research Libraries. View pre-print.
  • Connaway, Lynn Silipigni, Marie L. Radford, and Timothy J. Dickey. 2008. “On the Trail of the Elusive Non-user: What Research in Virtual Reference Environments Reveals.” ASIST Bulletin 34, no. 2: 25-28. View presentation. 
  • Connaway, Lynn Silipigni, Marie L. Radford, Timothy J. Dickey, Jocelyn De Angelis Williams, and Patrick Confer. 2008. “Sense-making and Synchronicity: Information-seeking Behaviors of Millennials and Baby Boomers.” Libri 58, no. 2: 123-135. View presentation.
  • Connaway, Lynn Silipigni, and Marie L. Radford. 2007. “Service Sea Change: Clicking with Screenagers Through Virtual Reference.” In Sailing into the Future: Charting Our Destiny: Proceedings of the Thirteenth National Conference of the Association of College and Research Libraries, March 29-April 1, 2007, Baltimore, Maryland, edited by H. Thompson. Chicago: Association of College and Research Libraries. View presentation. 
  • Connaway, Lynn Silipigni, and Marie L. Radford. 2007. “The Thrill of the Chase in Cyberspace: A Report of Focus Groups with Live Chat Librarians.” Informed Librarian Online. View presentation. 
  • Radford, Marie L., and Lynn Silipigni Connaway. 2007. “’Screenagers’ and Live Chat Reference: Living Up to the Promise.” Scan 26, no. 1: 31-39. View presentation.