User Research
Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:
Publications
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From Availability to Access: How Students Perceive and Navigate Access to Online Information Resources
15 December 2025
Brittany Brannon, Samuel R. Putnam, Amy G. Buhler, Tara Tobin Cataldo, Ixchel M. Faniel, Lynn Silipigni Connaway
Provides insight into how library leaders and staff expect changing library experiences to create more meaningful engagement and positive impacts in the next five to ten years.