User Research

Libraries are impacted by the ways in which individuals engage with technology; how they seek, access, contribute, and use information; and how and why they demonstrate these behaviors and do what they do. We're  collaborating with librarians to shape their services around a set of expectations that have been influenced by consumer technologies and modern research and learning environments. By providing the library community with behavioral evidence about individuals’ perceptions, habits, and requirements, we can ensure that the design of future library services is all about the user. Our efforts are amplified by strategic partnerships and focus in these two areas:



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    Summary of Research: Findings from the Building a National Archival Finding Aid Network Project 

    31 May 2023

    Chela Scott Weber, Lynn Silipigni Connaway, Brooke Doyle, Lesley A. Langa, Merrilee Proffitt, Bruce Washburn, Itza A. Carbajal

    Synthesizes OCLC’s findings for the Building a National Finding Aid Network project. The research investigated end user and contributor needs for finding aid aggregations and evaluated EAD encoded finding aid data quality and consistency from existing regional archival aggregators.