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Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives
Upcoming Presentations
- Connaway, Lynn Silipigni, Marie L. Radford, Timothy Dickey, and Jocelyn A. DeAngelis Williams. 2008. "'I Find What I Need' Investigating the Behaviors and Information Seeking Preferences of Non-users of Virtual Reference" [presentation proposal abstract] (.pdf: 37K/3 pp.). Library Research Round Table, American Library Association Annual Conference, 26 June - 2 July 2008, Anaheim, California (USA).
- McGlamery, Susan, and Lynn Silipigni Connaway. 2008. "Quality Assurance in a Multi-state, Multi-national Virtual Reference Cooperative" (.pdf: 88K/16 pp.). Libraries in the Digital Age (LIDA) 2008, 2-7 June 2008, Dubrovnik and Mljet (Croatia). (Presentation scheduled for 09:30 Tuesday, 3 June.)
- Radford, Marie L., and Lynn Silipigni Connaway. 2008. "Cordial Connections: Evaluating Virtual Reference from User, Non-User, and Librarian Perspectives using the Critical Incident Technique" (.pdf: 111K/16 pp.). Libraries in the Digital Age (LIDA) 2008, 2-7 June 2008, Dubrovnik and Mljet (Croatia). (Presentation scheduled for 16:30 Monday, 2 June.)
Recent Presentations
- Connaway, Lynn Silipigni, and Marie L. Radford. 2008. "Exceeding Expectations: E-Reference Excellence in Collaborative VR" (.ppt: 4.2MB/22 slides). Best Practices in Cooperative Virtual Reference panel, Public Libraries Association National Conference, 25-29 March 2008, Minneapolis, Minnesota (USA). Handout available (.pdf: 44K/2 pp.).
- Radford, Marie L. & Lynn Silipigni Connaway. 2008. "Users and Librarians Engaging in Virtual Spaces: Using Critical Incidents to Inform Practice and Education in Chat Reference" (.ppt: 416K/36 slides). Paper accepted for presentation at the ALISE Conference, Philadelphia, PA, January 8-11, 2008. Handout available (.pdf: 108K/8 pp.).
- Connaway, Lynn Silipigni, Jasmine de Gaia, & Marie L. Radford. 2007. "Social Networking: The Confluence of Content, Collaboration and Community." Paper accepted for presentation at the Online Information Conference, London, England, December 4-6, 2007.
- Radford, Marie L. 2007. Creating Chat Connections: E-valuating Virtual Reference Transcripts (.ppt: 525K/32 slides).
Delaware Valley Chapter, Association of College and Research Libraries (ACRL), 2 November, Millersville, Pennsylvania (USA). A handout (.pdf: 164K/9 pp.) and a bibliography (.pdf: 28K/2 pp.) related to this presentation are available.
- Connaway, Lynn Silipigni. 2007. "The Library is a good source if you have several months;" Making the Library More Accessible (.ppt: 8.8MB/88 slides).
Delaware Valley Chapter, Association of College and Research Libraries (ACRL), 2 November, Millersville, Pennsylvania (USA). A handout (.pdf: 18K/1 pg.) and a bibliography (.pdf: 28K/2 pp.) related to this presentation are available.
- Radford, Marie L. and Lynn Silipigni Connaway. 2007. "Connecting in Cyberspace: The Millennial Generation and Virtual Reference Service" (.ppt: 83K/23 slides). Paper presented on panel, Behaviors and Preferences of Digital Natives: Informing a Research Agenda. American Society for Information Science and Technology 2007 Annual Meeting, 18-25 October, Milwaukee, Wisconsin (USA). Handout available. (.pdf: 116K/9 pp.)
- Radford, Marie L., Lynn Silipigni Connaway, and Jocelyn DeAngelis Williams. 2007. "Virtual Rituals: Applying Goffman’s Face-Work to an Analysis of Live Chat Reference Encounters" (.ppt: 123K/19 slides). Library Research Seminar IV, 10-12 October, London, Ontario (Canada). Handout available (.pdf: 111K/8 pp.).
- Connaway, Lynn Silipigni, and Marie L. Radford. 2007. "Focusing on Change: Connecting to Both Millennials and Baby Boomers" (.ppt: 318K/55 slides). information: interactions and impact (i3) conference, 27 June 2007, The Robert Gordon University, Aberdeen, Scotland (UK). Handout available (.pdf: 80K/5 pp.).
- Radford, Marie L. 2007. "See it, Hear it, Touch it: How do Communication and Learning Styles Affect Virtual Reference?" RUSA, RSS/MARS Virtual Reference Committee, American
Library Association Annual Conference, 25 June 2007, Washington,
DC (USA). The presentation and the following handouts are available from the committee's Web site:
- Radford, Marie L. and Lynn Silipigni Connaway. 2007. "Not dead yet!
Ready reference in live chat reference" (.ppt: 983K/28 slides). 13th RUSA New Reference Research Forum, American
Library Association Annual Conference, 24 June 2007, Washington,
DC (USA). A handout from this presentation is
available (.pdf: 45KB/7 pp.).
- Connaway, Lynn Silipigni, and Marie L. Radford. 2007. "Shared
Expectations: Getting Comfortable and Providing Quality Service in Cooperative
VR" (.ppt: 124kb/13 slides). "Best Practices in Cooperative
Virtual Reference" panel session, American
Library Association Annual Conference, 23
June 2007, Washington, DC (USA). A handout from this presentation is
available (.pdf: 35KB/2 pp.).
- Radford, Marie L. and Lynn Silipigni Connaway. 2007. "Are we getting warmer? Query clarification in virtual reference" (.ppt: 282K/37 slides). Library Research Round Table, American
Library Association Annual Conference,
23 June 2007, Washington, DC (USA). A handout from this presentation is
available (.pdf: 40KB/7 pp.).
- Radford, Marie L. and Lynn Silipigni Connaway. 2007. "Getting in Synch with Screenagers: Virtual Reference and Sustaining the Relevance of
Libraries" (.ppt: 136kb/21 slides). IRPG/ALA
Panel, American Library Association Annual Conference,
22 June 2007, Washington, DC (USA). A handout from this presentation is
available (.pdf: 39KB/6 pp.).
- Radford, Marie L., Lynn Silipigni Connaway, and Jocelyn DeAngelis Williams. 2007. "Face-work in computer-mediated communication: An analysis of live chat reference encounters." 11th Annual New Jersey Communication Association Conference, 24 March, Kean University, Union, New Jersey (USA).
- Connaway, Lynn Silipigni and Marie L. Radford. 2007. "Service Sea Change: Clicking with Screenagers through Virtual Reference." Two events at the Association for College and Research Libraries (ACRL) 13th National Conference in Baltimore, Maryland (USA).:
Webcast, Friday 30 March, 11:15 a.m. – 12:15 p.m., and
Presentation (.ppt: 137K/24 slides), Saturday, 31 March, 2:45 – 4:00 p.m., Baltimore Convention Center, Room 318-323. Pre-print available. (.pdf: 68K/19 pp.)
- Connaway, Lynn Silipigni. 2007. "Why Not Libraries? Users Identify Their Information Preferences" (.ppt: 670K/76 slides). Central Ohio Chapter, American Society for Information Science and Technology (CO-ASIS&T), 6 March, Dublin, Ohio (USA)
- Radford, Marie L. and Lynn Silipigni Connaway. 2007. "Reflections of Reference Practice: Analyzing Virtual Reference Transcripts" (.ppt: 477K/21 slides). 2007 ALISE Annual Conference, 18 January, Seattle, Washington (USA). A handout from this presentation is available (.pdf: 174K/6 pp.).
- Radford, Marie L. and Lynn Silipigni Connaway. 2006. "Expect the Unexpected: Urban Screenagers’ Communication and Information Seeking Preferences" (.pdf: 194K/39 pp.). Presented as part of a seminar, Urban Communication: Creating Sites for Connection and Action, at the National Communication Association's 92nd Annual Convention, 15 November, San Antonio, Texas (USA). Session abstract (.pdf:12.5K/1p.).
- Radford, Marie L., and Lynn Silipigni Connaway. 2006. "Seeking Sustainability and Singularity: Evaluating Virtual Reference from User, Non-user, and Librarian Perspectives" (.ppt: 139K/23 slides). Presentated on a panel, Shaping the Future Realities of Virtual Reference, at the American Society for Information Science and Technology (ASIS&T) Conference, 6 November, Austin, Texas (USA). Panel abstract (.pdf: 46K/ 5p.).
- Radford, Marie L., and Lynn Silipigni Connaway. 2006. "'Screenagers' and Virtual (Chat) Reference: The Future is Now!" (.ppt: 191K/25 slides). New Jersey Association of School Librarians, 30 October, Long Branch, New Jersey (USA). A handout from this presentation is available. (.pdf: 59K/7 pp.).
- Radford, Marie, and Lynn Silipigni Connaway. 2006. "Virtual Windows: Observing Chat Reference Encounters through Transcript Analysis" (.ppt: 462K/33 slides). Presented by Lynn Silipigni Connaway as part of a Symposium, The Role of Observation and the Health of Community, at the 19th International Association for People-Environment Studies, 11-16 September, Alexandria (Egypt).
- Connaway, Lynn Silipigni, and Marie L. Radford. 2006. Seeking Synchronicity: Evaluating Virtual Reference Transcripts (.ppt: 428K/22 slides). QuestionPoint Users Group Meeting, 25 June, New Orleans, Louisianna (USA). Handouts from this presentation are available (.pdf: 116K/2 pp.).
- Radford, Marie, and Lynn Silipigni Connaway. 2006. Face-work in Chat Reference Encounters (.ppt: 178K/29 slides). Library Research Round Table Research Forum, "Librarians as Research Subjects," American Library Association Annual Conference, 24 June, New Orleans, La. (USA). Handouts from this presentation are available (.pdf: 125K/4 pp.).
- Radford, Marie L. and Lynn Silipigni Connaway. 2006. Relational Communication in Chat Reference (.ppt: 128K/15 slides).
Presented by Marie Radford at the 10th New Jersey Communication Association Conference, 25 March, Montclair State University, NJ (USA).
- Radford, Marie L. and Lynn Silipigni Connaway. 2006. Seeking Synchronicity: Evaluating Virtual Reference Transcripts (.ppt: 450K/30 slides). Juried presentation given 18 January at ALISE 2006 Annual Conference (.pdf: 1.3MB/20 pp.), Omni San Antonio Hotel, San Antonio, Texas (USA).
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