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OCT 21

21 October 2015 - 22 October 2015

Exclusively for OCLC Research Library Partners, this meeting will present information about how ethnography and design thinking can help to bring insights into the life of the user, outside the library that can help us to think about providing more meaningful support based on what students and others really do, the importance and significance of convenience and satisficing, and the importance of understanding real and not imagined workflows. #orlp

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