Top reasons for no
We encourage libraries to provide reasons for saying no to interlibrary loan requests as much as possible to provide the borrowing library with this much-needed and valuable piece of information. This list details the top reasons libraries were unable to fill requests. The report covers activity from July 2009 ("2010" column) to June 2010 and from July 2010 to December 2011 ("2011" column).
| Reason | 2010 | 2011 |
|---|---|---|
| IN USE ON LOAN | 2,677,578 | 721,063 |
| LACKING | 1,138,668 | 318,276 |
| AGED TO NEXT LENDER | 1,007,705 | 278,639 |
| NON CIRCULATING | 965,605 | 265,251 |
| UNSPECIFIED | 821,251 | 224,052 |
| AUTO-DEFLECTION: FORMAT TYPE | 792,870 | 218,197 |
| NOT ON SHELF | 733,639 | 197,528 |
| NOT OWNED | 632,103 | 164,471 |
| POLICY PROBLEM | 530,673 | 136,845 |
| AUTO-DEFLECTION: MULTIPLE REASONS | 285,714 | 74,937 |
| OTHER | 268,815 | 69,787 |
| BORROWER REFUSED CONDITIONS | 247,594 | 65,145 |
| ON ORDER | 188,615 | 53,048 |
| (blank) | 154,091 | 36,693 |
| COST EXCEEDS LIMIT | 123,474 | 35,629 |
| AUTO-DEFLECTION: REQUEST TYPE | 96,232 | 31,424 |
| AUTO-DEFLECTION: AGE OF MATERIAL | 94,895 | 21,600 |
| VOLUME ISSUE NOT YET AVAILABLE | 80,092 | 19,731 |
| NOT LICENSED TO FILL | 51,509 | 15,423 |
| AUTO-DEFLECTION: PROFILED GROUP | 43,483 | 12,328 |
| PREFERRED DELIVERY TIME NOT POSSIBLE | 42,410 | 10,656 |
| IN PROCESS | 36,458 | 9,155 |
| POOR CONDITION | 31,081 | 8,829 |
| AGED TO EXPIRED | 28,137 | 8,762 |
| AT BINDERY | 27,530 | 5,931 |
| AUTO-DEFLECTION: MAXCOST | 16,920 | 5,279 |
| LOST | 14,332 | 4,053 |
| REQUESTED DELIVERY SERVICES NOT SUPPORTED | 12,529 | 2,947 |
| RETRY ON YYYYMMDD | 12,323 | 1,682 |
| NOT FOUND AS CITED | 9,450 | 1,146 |
| ON RESERVE | 3,454 | 945 |
| PREPAYMENT REQUIRED | 2,643 | 654 |
| LACKS COPYRIGHT COMPLIANCE | 1,244 | 533 |
| ON HOLD | 837 | 472 |
| CHARGES | 806 | 182 |
| AGED TO UNFILLED | 303 | 50 |
| RESPONDER SPECIFIC | 191 | 44 |
| LOCATIONS NOT FOUND | 168 | 28 |
| UNSPECIFIED | 75 | 14 |
| EXPIRY NOT SUPPORTED | 58 | 10 |
| MANDATORY MESSAGING NOT SUPPORTED | 1 | |
| 11,175,556 | 3,021,439 |