US Public Libraries: Marketing and Communications Landscape

To learn more about how public libraries communicate, OCLC conducted a survey among US public libraries that asked general questions about active engagement efforts. Questions covered marketing concerns and barriers, communication channels, how they use email marketing, and much more.

This report provides an overview of how US public libraries communicate with their users and the broader community. Results confirm that libraries do a lot with limited resources, there’s a focus on social media, and that efforts successfully increase community awareness about the library.


As part of communications efforts:

  • 96% use social media
  • 84% post photos, videos, or library information on social media
  • 70% send email messages

40% have a communications strategy, but only 17% say it's current

71% say they don’t have the necessary staff resources

25% have marketing professionals on staff

Download the report .pdf



Suggested citation:

OCLC. 2018. Public Libraries: Marketing and Communications Landscape. Dublin, OH: OCLC.