Evaluating Digital Services: A Visitors and Residents Approach
by: David White, Lynn Silipigni Connaway, Donna Lanclos, Erin M. Hood, and Carrie Vass
This infoKit contains advice on evaluating the services you offer to your users. The focus is primarily on digital/online services but set within the broader context of more traditional services, exploring the relationship between the two.
Much of the information presented here is derived from a longitudinal research project, which explored how individuals at various educational stages (emerging, establishing, embedding, and experiencing) engage with the digital environment for learning.
White, David, Lynn Silipigni Connaway, Donna Lanclos, Erin M. Hood, and Carrie Vass. 2014. Evaluating Digital Services: A Visitors and Residents Approach A JISC infoKit. http://www.jiscinfonet.ac.uk/infokits/evaluating-services/.