Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference
by: Marie L. Radford and Lynn Silipigni Connaway
Suggested Citation:
Radford, Marie L., and Lynn Silipigni Connaway. 2010. “Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference.” In Creating the Reference Renaissance: Current and Future Trends, edited by Marie L. Radford and R. David Lankes, 39-54. New York: Neal-Schuman.