Community engagement with OCLC Wise: The customer perspective

OCLC Wise is the first community engagement system for US public libraries—combining the power of customer relationship management, marketing, and analytics with ILS functions. But how does it enhance the customer experience?

Join us for a short demonstration that tells the story of a new library customer. You’ll see Wise from the customer perspective and learn how it can help your library:

• encourage stronger customer relationships from the first interaction
• engage in meaningful communication that builds trust, library value, and customer loyalty
• exceed customer expectations with a straightforward discovery interface, easy access to resources, and seamless third-party integrations

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