New Report: "On Virtual Face-work: An Ethnography of Communication Approach to a Live Chat Reference Interaction"

 
This article reports on a project using an ethnography of communication approach and Erving Goffman's face-work concept to analyze a librarian user interaction.

This approach has the potential to greatly increase the understanding of interpersonal dynamics in computer-mediated communication realms.

More Information

Radford, Marie L., Gary P. Radford, Lynn Silipigni Connaway, and Jocelyn A. DeAngelis. 2011. "On virtual face-work: An ethnography of communication approach to a live chat reference interaction." The Library Quarterly 81,4 (October): 431-453. http://www.oclc.org/research/publications/library/2011/201109-lq.pdf

For more information:

Lynn Silipigni Connaway, Ph.D.
Senior Research Scientist
OCLC Research
lynn_connaway@oclc.org
+1-303-246-3623

Robert C. Bolander
Senior Communications Officer
OCLC Research
bolander@oclc.org
+1-614-761-5207

We are a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration.