Lynn Silipigni Connaway's NASIG presentation on the hows and whys of meeting user needs is available for downloading
This presentation focuses on serials- and cataloging-related information gathered from focus groups and individual interviews conducted to determine the information needs of students and faculty. It is based on research funded by the Institute of Museum and Library Services, The Ohio State University, and OCLC.
Mountains, Valleys, and Pathways: Serials Users' Needs (PPT: 1.6MB/58 slides)
NASIG 21st Annual Conference, 5 and 7 May 2006, Denver, Colorado (USA)