Exploring Shifting Changes in User Engagement

15 January 2013

Lynn Silipigni Connaway

Furthering Your Career

1 January 2013

Roy Tennant

Not Dead Yet! A Longitudinal Study of Query Type and Ready Reference Accuracy in Live Chat and IM Reference

1 January 2013

Marie L. Radford, Lynn Silipigni Connaway

Trust in Digital Repositories

1 January 2013

Elizabeth Yakel, Ixchel Faniel, Adam Kriesberg, Ayoung Yoon