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OCLC Annual Report 2019–2020 —  Focus: 20/20 Vision

 
 

President's WelcomeA vision for the future, a focus on community

Dear Colleagues:

All healthy organizations and people have to change and adapt. Whether it is a global technology cooperative like OCLC or a single library, we need to transform and progress. This past year has brought many complicated and difficult changes. Our health, budgets, routines, and schedules have been disrupted. Some trends have accelerated, and others have disappeared.

And yet, I see libraries rising to the challenge as “no matter what” organizations, standing firm at the center of their communities’ response to adversity. Rising beyond barriers to access, racial inequality, and economic challenges.

I’m so thankful and inspired to work alongside you as we maneuver the changing landscape together. Your commitment to your communities, your diligence in providing services remotely, and your efforts to create paths to reopen safely have been nothing short of remarkable.

And in spite of everything, we have continued to work together with you to advance our shared vision for the future of our community:

I see libraries rising to the challenge as “no matter what” organizations, standing firm at the center of their communities’ response to adversity. Rising beyond barriers to access, racial inequality, and economic challenges.

  • Continued high use of our shared cataloging and resource sharing infrastructure—the largest in the world
  • New members for our OCLC Wise® and WorldShare® Management Services as well as dozens of new features that help better connect libraries to users, researchers, and partners
  • Rapid development and deployment of enhancements to EZproxy® and WorldCat® Discovery during the pandemic
  • New analytics and reporting tools that help connect library work to student success measures, making a more direct, actionable case for the library’s role in campus funding
  • Record-breaking learning, 248% over last year, for librarians through our WebJunction platform
  • A number of important research reports on issues as wide-ranging as library responses to the opioid crisis, responsible data operations and machine learning, and linked data
  • And importantly, research, toolkits, and collective practices on how to reopen safely.

Also, as you’ll read below, OCLC was involved in many projects directly related to libraries’ response to the COVID-19 crisis. None of these were accomplished alone, and I thank our colleagues throughout the world for their partnership on these critical programs.

The short-term vision we had for our future may look different than it did a year ago. But the values that guide OCLC and that have always kept libraries focused on their communities have never wavered. We will rise beyond.

Thank you for your focus on serving our communities. It has never been more apparent to me and, I believe, more necessary to those we serve.

Signature: Skip Prichard

Skip Prichard
OCLC President and Chief Executive Officer

 
 

Year in Review

When FY20 began, who could have anticipated the environment we’d find ourselves in today?

The world changed markedly this year. Yet despite the impact of the global pandemic, libraries and OCLC stayed focused on our vision with a resilient mindset. Together we worked in these challenging circumstances to respond to the shutdown and to ensure the continued success of the library community and the communities we serve.

As we dealt with COVID-19 and looked to a post-pandemic world, creating solutions for today’s needs and tomorrow’s success reached a new level of urgency. Connecting people to libraries and libraries to each other through our global network also took on new meaning and significance as we all moved from in-person service to a predominantly virtual environment. And contributing—freely sharing our insight, knowledge, expertise, and support—remained at the heart of our efforts to advance the profession and care for each other.

Photos: OCLC staff working from home

Responding with speed during the COVID-19 crisis

As the COVID-19 crisis unfolded, we initially focused on quickly creating information and resources to help librarians adjust and manage their OCLC services. Then, based on library requests, we moved our efforts from operations to virtual learning as library staff engaged with professional development opportunities during the shutdown. At the end of the year, our focus shifted to support the world’s archives, libraries, and museums as they considered reopening plans.

Helping archives, libraries, and museums inform reopening plans

As libraries and museums in the US began to resume operations and reopen to the public in light of COVID-19, the need for clear information to support the handling of core museum, library, and archival materials became increasingly urgent. As part of the REALM project, OCLC, the Institute of Museum and Library Services, and Battelle are conducting research that includes testing to determine how long the COVID-19 virus survives on materials that are prevalent in libraries, archives, and museums. The project, which continues through September 2021, is drawing upon the research to produce authoritative, science-based information on how—or if—materials can be handled to mitigate exposure to staff and visitors. OCLC is managing the project and is developing a range of “toolkit” resources to contextualize the results and help libraries, archives, and museums plan with more confidence.

At Battelle’s biosafety laboratory, scientist Mike Mladineo prepares library materials for testing, including pages of a book from the Columbus Metropolitan Library.

Providing professional development

As library staff looked for opportunities to use their time at home to sharpen their professional skills, enrollment in WebJunction’s course catalog surged. March and April 2020 saw more than 36,000 learners take part in WebJunction® courses, eclipsing in two months last year’s total of 22,000 learners. WebJunction’s five most engaged online learning topics were: “Dealing with Angry Patrons,” “Dealing with the Difficult Patrons,” “Being Customer-Focused: New and Emerging Trends in Customer Service,” “Cultivating Protective Factors for Safe Libraries and Resilient Communities,” and “Service Excellence in Challenging Times.”

Transitioning to virtual events

We quickly transitioned many of our physical meetings to virtual events. In March, OCLC Global Council met virtually and followed up their annual meeting with a series of roundtable discussions on libraries and pandemic responses. The election of two new Board members by the Global Council was also conducted online for the first time. In Europe, OCLC switched quickly to online events, holding 46 webinars during the first wave of the pandemic, reaching 1,590 people. In the Americas, we delivered a series of five live, online events focused on resource sharing attended by more than 4,100 registrants. At the ALA Virtual 2020, we presented “Circulating optimism: How library workers have shifted rapidly to engage and assist their communities” as a Virtual Spotlight Session.

Building COVID-19 resources

To help libraries find new ways to serve users and their broader communities, we created several COVID-19 resource pages that included timely information for providing remote access to library collections, optimizing the use of OCLC services, and connecting and collaborating with other libraries. To date these pages have received nearly 50,000 views.

Adding free e-content

We worked with our global content partners to add free e-content to OCLC services during the COVID-19 crisis. The list included 100+ collections from 88 content partners. Information was also provided for more than 90 additional resource offers related to the current pandemic.

Sharing valuable information

Our Resource Sharing team identified unmet community needs during the initial stages of the shutdown and created the webinar “Managing your library’s ILL services during the COVID-19 crisis” in less than a week. The webinar attracted nearly 1,300 registrants, with more than 4,000 views and downloads of the recording. Based on pressing interlibrary loan needs, we added additional webinars and virtual office hours. A crowdsourcing effort was launched on the safe return of ILL physical items—and a way to identify which libraries are currently lending physical materials—that includes a map offering the ability to visualize and interact with the information using search and filtering tools. More than 2,100 libraries worldwide are participating in this effort.

Reaching out to support each other

The OCLC Research Library Partnership (RLP) convened their network in various capacities to help libraries learn and act confidently. The SHARES network held biweekly Virtual Town Halls. The RLP Research Support Interest Group hosted online “COVID check-in” sessions where participants discussed COVID-19’s impact on the university research enterprise. And the Metadata Managers Focus Group met to discuss “Metadata management in times of uncertainty.”

Bringing the community together

To help libraries connect and share best practices, we hosted a Virtual Town Hall: “Libraries and the COVID-19 Crisis,” that more than 2,100 people attended with numerous attendees sharing experiences and ideas in a lively discussion via chat. To date, the town hall web page has received nearly 16,000 views with another 8,000 additional viewers accessing the recording of the event and the collection of resources shared by both panelists and attendees.

Speeding up service implementation

We saw and continue to see increased demand for EZproxy® hosted, which provides remote access to e-content, answering the need to ensure 24/7 remote access from outside the library. To support libraries in this transition, we optimized the implementation process so that EZproxy hosted sites can be tested and live within three to seven business days. Libraries can now test their configurations and connect users to e-content more efficiently.

 
 

Creating answers for today’s needs and tomorrow’s success

We continued our work with libraries to improve our systems and how we serve our members in FY20. Our efforts to help public libraries reinvent how they build relationships with their users and communities moved forward. We added dozens of new features to our cloud-based library services platform critical to the success of academic libraries and library groups. We built a new API infrastructure that speeds development and innovation. And we advanced our groundbreaking work in helping libraries understand and manage print collections through new and enhanced services.

 
 

The first community engagement system for public libraries

OCLC Wise® is our community engagement system that is creating new connections for public libraries. Already used by more than 75% of public libraries in the Netherlands, we announced in 2018 that we would be bringing Wise to the US.

In FY20, Allen County Public Library went live as the first US library to put the Wise system into production. Anythink Libraries began implementation and Chesapeake Public Library went live with a virtual launch during the COVID-19 shutdown. We also signed Bucks County Free Library and Fayetteville Public Library as early adopters.

We continued to expand Wise in Europe, adding 115 libraries from Cultuurconnect in Flanders, the Dutch-speaking region of Belgium. To date, 149 libraries (416 branches) with Cultuurconnect are live with Wise, and there are 1.2 million active user accounts. This project includes all 315 public libraries in Flanders, with libraries implementing the system in phases through 2021. In the Netherlands, DOK Delft, one of the most innovative public libraries in the world, also joined the Wise family.

Illustration: Wise

The first cloud-based library services platform

The WorldShare® Management Services (WMS) community continued to grow, with 680 libraries worldwide having selected WMS. Libraries in 23 countries are now using WMS as their cloud-based library services platform. More than 200 new enhancements were added to WMS—70% of which were based on community input—that are helping libraries reengineer processes and improve how they interact with customers. Some of the most popular changes are integration with campus financial systems, a WMS sandbox for training and testing, and a new tool for more easily managing end-user trial surveys.

During the year, 18 Québec university libraries, grouped as a subcommittee within the Bureau de coopération interuniversitaire (BCI), went live with WMS. This was our first full delivery of WMS training in French for a North American consortium.

Among the new WMS community members are:

  • In North America, the Canadian Museum of History and the Canadian Museum of War; Texas A&M University at Texarkana; Rensselaer Polytechnic Institute; Oklahoma City University and Law School; Cleveland Museum of Art; University of Central Arkansas; the law libraries at the Universities of Pennsylvania, Tennessee, and Arkansas at Little Rock; and the Museum of Fine Arts, Houston.
  • In Europe, the American College of Greece; Franklin University in Switzerland; the University of Twente in the Netherlands; the Università degli Studi della Tuscia in Viterbo in Italy; and the University of Roehampton, University College Birmingham, and Manchester Metropolitan University in the UK.
  • In the Middle East, Zayed University library in Dubai and Sultan Qaboos University in Oman.
  • In Southeast Asia, the Vietnamese Germany University, the first WMS subscriber in Vietnam.

Illustration: WMS growth in libraries

A new “API first” approach to product development

APIs (application programming interfaces) are key to connecting our systems with those of our members so that we can collectively respond to changing user expectations across mobile, personal assistant, and other devices. In FY20, we built a new API infrastructure that runs in the cloud, uses best-in-class standards, and follows a consistent, reusable design pattern to support an "API first" approach to product development. This will ensure greater parity between our product user interface and API functionality, giving developers the flexibility to interact with more OCLC services, integrate with partners, and innovate faster so that the entire cooperative benefits.

We leveraged this new API infrastructure to enhance the WorldCat Metadata API with new shared print functionality and publish the WorldCat Search API 2.0. Later in 2020, we will build on this momentum to develop OCLC’s next-generation WorldCat Discovery APIs.

Illustration: API first approach

Groundbreaking work in shared print collections

Our groundbreaking work in shared print collections accelerated. GreenGlass®, a web application that allows libraries and groups to visualize their holdings in the context of collective collections, is now used in more than 400 libraries in both individual and group projects. These libraries have used the service to inform print collection management decisions, such as which titles to deselect, retain, digitize, and transfer to remote storage or special collections.

In partnership with the Center for Research Libraries, we enhanced and expanded our shared print registration to support print serials and developed new and enhanced ways to discover shared print commitments in a variety of OCLC services using a $1 million grant from The Andrew W. Mellon Foundation.

The number of shared print commitments registered in WorldCat increased more than 400%, going from 573,930 commitments registered to 2,370,533 commitments registered.

Illustration: Shared print

 
 

Connecting people to libraries and libraries to each other

FY20 was a year that emphasized the power of connection as never before. As the COVID-19 pandemic swept across the globe, our services helped libraries stay in contact with their users and with each other. Using OCLC services, libraries continued to advance access to library collections with a focus on improving vital, back-office tasks and the user experience.

 
 

The most comprehensive network of data about library collections

The library community expanded WorldCat to 482 million records and 2.9 billion holdings. Publisher partners added 102 new content collections to the WorldCat Discovery central index to connect users to information they need. We continued to add important global resources as well, partnering with Europeana, the digital platform for European cultural heritage, to add millions of records of digitized items to WorldCat, making this open content easily discoverable and freely accessible to readers, researchers, and students through libraries.

We partnered with Taylor & Francis to automate e-content metadata workflows, eliminating the need for manual intervention by library staff. And to help libraries efficiently create new WorldCat records, we added the Getty Art & Architecture Thesaurus (AAT) authority file and the Répertoire des vedettes-matière (RVM) Authority File.

Illustration: Chart of WorldCat records and holdings

The largest resource sharing community in the world

We advanced our commitment to library resource sharing by expanding our global network of resource sharing libraries and enhancing the WorldShare Interlibrary Loan platform. WorldShare Interlibrary Loan was improved with the new Automated Request Manager, which makes it easier to configure automations and saves staff processing time, and the ability to deliver Get It Now articles via Article Exchange.

More than 300 libraries are now live on Tipasa®, the world’s first cloud-based interlibrary loan management system. The system was enhanced throughout the year with new features, including the introduction of the new My Account interface to replace the existing Tipasa user portal. It offers improved accessibility and a refreshed look. For libraries with WMS and Tipasa, the new My Account provides library users with a single, easy-to-use interface for managing their interlibrary loan and circulation activities.

And our work to advance smart fulfillment was strengthened by adding more detailed holdings information. This includes the WorldCat knowledge base holdings in WorldShare ILL and Tipasa interfaces, enabling borrowers to more quickly find electronic resources.

We also supported community-driven enhancements to ensure libraries’ interlibrary loan activities could continue during the COVID-19 pandemic. These include lengthened aging periods for requests, the creation of OCLC profiled groups, and a community sourced map/tool to help libraries manage returning of physical materials.

Illustration: Tipasa

A discovery service with a distinct user experience

We integrated Third Iron’s LibKey Discovery tool with WorldCat Discovery to deliver one-click access to PDF documents from search results. We provided more options in WorldCat Discovery for configuring display features, such as search result filters and edition grouping to meet local needs. We expanded search capabilities so users can search multiple authority files to find additional terms for their searches.

Analytics that demonstrate library impact and value

We launched EZproxy Analytics, a turnkey analytics service that helps libraries better understand the vast amount of e-resource usage data in their EZproxy hosted logs. With an additional subscription, EZproxy Analytics manages the entire analytics process—data storage, extraction, enrichment, reporting, and visualization—making it easy for libraries to get insights demonstrating their impact and value. These insights also help libraries optimize their collections, negotiate package deals with vendors, identify better ways to serve users remotely, and connect library services to learning outcomes.

Illustration: EZproxy Analytics

 
 

Contributing insight, know-how and support

Contributing is in a librarian’s DNA and in ours. Through our thought-leading research, we help libraries understand and plan for the future. Through events and member engagement, we facilitate the sharing of knowledge among libraries. And in our online community center, we share expertise and support with each other.

 
 

Continued leadership in linked data

We were awarded a grant for $2.4 million from The Andrew W. Mellon Foundation to develop a “Shared Entity Management Infrastructure" (SEMI) that will support linked data management initiatives underway in the library and scholarly communications community.

Leading up to SEMI, we collaborated with 16 US libraries to publish Creating Library Linked Data with Wikibase: Lessons Learned from Project Passage. This research project experimented with creating linked data to describe library resources—without requiring knowledge of the technical machinery of linked data. Project Passage paved the way for our current work on linked data in SEMI.

We completed the CONTENTdm linked data pilot, which evaluated ways to increase researchers' ability to discover, evaluate, and use digitized cultural materials, while also investigating improving library staff efficiency with a better descriptive environment. The pilot project developed a linked data model for managing cultural material descriptions, built a “full-stack” Wikibase system, quantified its limitations, created new applications to improve data entry and discovery, and optimized reconciliation services for matching headings to entities.

Illustration: Linked data icon

Exploring new areas of librarianship with research

Prepared with the Big Ten Academic Alliance (BTAA), Operationalizing the BIG Collective Collection: A Case Study of Consolidation vs Autonomy explores the benefits of closer collaboration in managing the BTAA collective collection across the network of BTAA libraries. The approach to coordination in the report is broadly applicable in other consortium settings as well, providing lessons and recommendations to benefit any group. The BTAA libraries have committed to developing the BIG Collective Collection, influenced by the directions outlined in the report.

The report Responsible Operations: Data Science, Machine Learning, and AI in Libraries identifies seven areas where research is needed to better use algorithms, data patterns, and intelligent machines in library operations. The report was developed with more than 70 librarians and professionals from universities, libraries, museums, archives, and other organizations.

Working with the Public Library Association, we issued three publications: Public Libraries Respond to the Opioid Crisis with Their Communities: Summary Report and Public Libraries Respond to the Opioid Crisis with Their Communities: Case Studies culminated in Call to Action: Public Libraries and the Opioid Crisis, a report that offers tested strategies to consider as libraries determine local responses to the nationwide public health emergency. The call to action was informed by case study research with eight public libraries that created community responses with local partners, as well as by discussions with government agencies, public health and human services organizations, community organizations, and library leaders.

Open Content Activities in Libraries: Same Direction, Different Trajectories—Findings from the 2018 OCLC Global Council Survey synthesized current and future open content activities and areas of investment for a large group of research and university libraries. This group of 511 respondents from 69 countries is highly engaged with open content activities. The survey suggests that new services will emerge in managing open research data and with digitized open collections through statistical and machine learning techniques.

Illustration: Research report covers

Deepening member connections

 
 

A message from John Szabo, OCLC Board Chair
City Librarian, Los Angeles Public Library

As a librarian who has engaged with OCLC throughout my career, I’m proud to work with OCLC and its Board of international librarians and business experts. I’m inspired by the work of OCLC leaders and specialists who care deeply about their work to serve libraries. The Board is committed to the mission of OCLC and regularly engages in strategic dialogue. I believe libraries and archives around the world are immensely fortunate to have an organization that believes in and shares their mission of service.

Photo: John Szabo

 
 

We continued the transformation of Global Council to build international representation and strengthen members’ ability to reflect local and regional views on issues facing libraries. Council selected the focus area of Discovery and Fulfillment and sponsored a survey that was distributed globally November 2019–January 2020. Results reflect excellent participation from 1,367 respondents in 68 countries. The summary findings are available here.

And for FY21, Council selected the United Nations Sustainable Development Goals (SDGs) as its focus area. Forty delegates completed a preliminary survey to inform the SDG work. Additional interviews helped inform a survey tool that is now being shared with the OCLC membership for additional input and perspective. Libraries are encouraged to add their perspectives to the Libraries and Sustainable Development Goals survey by 31 January 2021. Council appreciated the strong encouragement from OCLC Board Member and IFLA President-elect, Barbara Lison, to investigate the SDGs theme and to explore possible collaboration with IFLA staff.

Dr. Theresa S. Byrd, Dean of the University Library at the University of San Diego, took her seat on the OCLC Board of Trustees in FY20. Anja Smit, University Librarian at Utrecht University in the Netherlands, and Shirley Chiu-wing Wong, University Librarian at the Hong Kong Polytechnic University, will take their seats on the OCLC Board in FY21. All three were elected by Global Council.

2019–2020 Board of Trustees

As a nonprofit cooperative, OCLC is governed by a 15‐member Board of Trustees, more than half of whom are librarians. Six members of the Board are chosen by OCLC’s 48‐member Global Council.

OCLC Board of Trustees 2019–2020

Seated, left to right: Ginny Steel, John Patrick, Sarah Thomas, John Szabo, Skip Prichard, Cindy Hilsheimer, Barbara Lison. Standing left to right: Kathleen Keane, Jim Neal, Theresa Byrd, Craig Anderson, Madeleine Lefebvre, Brady Deaton, Bernadette Gray-Little, Jacques Malschaert.

Becoming a community catalyst

Regional Council Meetings shared a common theme, Libraries Futures: Community Catalysts. More than 400 librarians across 23 countries attended the two regional conference meetings that took place, which featured more than 50 presenters.

  • Nearly 200 librarians from across the Americas gathered in October 2019 in Phoenix, Arizona, US, for the Americas Regional Council Meeting. The event included two pre-meeting seminar options, six keynote speakers, and many participant-led sessions. Librarians from the US, Canada, Germany, and Slovakia participated.
  • In November 2019, at the 11th annual meeting of the Asia Pacific Regional Council in Singapore, more than 200 participants from 19 countries met for two days of plenary and member-led sessions, networking, and local library visits.
  • The 11th annual EMEA Regional Council Meeting, scheduled for the beginning of March in Vienna, Austria, was cancelled due to the COVID-19 crisis.

Logo: Library Futures

Sharing ideas and experiences

We attended the 2019 IFLA Congress in Athens, Greece. Our participation and thought leadership activities gave us key engagement with library leaders from around the world. More than 800 people attended our programs and activities, and nearly 3,000 engaged with OCLC in exhibits and special events.

At the Public Library Association conference leaders from five public libraries gave “Community Engagement Spotlight Talks” at the OCLC booth. More than 350 people attended these ten-minute presentations that exemplified how libraries are encouraging important local conversations, partnering for impact, and creating valuable community programming. We also kicked off an OCLC Community Engagement Award designed to recognize and celebrate the significant community engagement work of public libraries in the Americas with three $5,000 awards to be presented in FY21.

More than 280 library leaders attended OCLC Germany’s 15th annual Bibliotheksleitertag (Library Directors Day) 2019. Through keynote speakers and staff presentations, participants explored ideas on how to make their libraries more innovative, digital, and user-oriented.

Contactdag 2019, the largest customer-facing event hosted by our Dutch staff, hosted 260 Dutch and Belgian librarians in Rotterdam, Netherlands. The event provided attendees with a special opportunity to meet with OCLC staff and leaders for discussions and presentations themed around “Facts and Stories,” and how facts and stories provide knowledge and context.

 
 

FY20 Financials

As a library services provider, OCLC is unique. We are a worldwide nonprofit organization that reinvests all of our income into library research, programs, and product development. Our goal is to meet the technology needs and service requirements identified by our membership.

 
 

Ensuring the future

In FY20, OCLC’s revenues from library services decreased by $7.4 million over the previous year, primarily due to the adoption of the new accounting standard for revenue recognition. Excluding the accounting change, revenues increased by $1.8 million. Cataloging and Metadata services along with library management systems were primary drivers for total revenue of $214.6 million. We added 45 new libraries to our WorldShare Management Services platform. In addition, 35 new orders for EZproxy and EZproxy Analytics exceeded revenue goals. We also received the first installment of a grant from The Andrew W. Mellon Foundation for the Shared Entity Management Infrastructure (SEMI) project.

Net contribution for FY20 was $0.3 million. Losses in the investment portfolio partially offset by aggressive cost control, which OCLC instituted in response to the pandemic, drove this result.

Overall, cost controls combined with revenue from library services along with income from our investment portfolio provided stable cash flow to fund operations, improve services, and make strategic capital investments during the pandemic and a time of economic challenge.

To help libraries deal with budget reductions resulting from the pandemic, we made the decision to hold prices flat for FY21.

Summary of consolidated activities

Amount in $ millions

FY20 FY19
Operating activities Library services revenue $214.6 $222.0
Operating results before portfolio activity ($0.1) ($2.4)
Investing activities Investment portfolio activity
Dividends and investment income $8.6 $8.3
Net gains/(losses) ($9.4) $5.5
Net unrealized gain on investment $1.2 $0.6
Other-than-temporary impairment ($2.5)
Net contribution $0.3 $9.5

The OCLC investment portfolio

Our investment portfolio was valued at $223.5 million at the end of FY20, decreasing from $227.9 million in the prior year. The portfolio decrease was directly related to the impact of the pandemic on the equity and credit markets. The portfolio generates dividend and interest income that supplements cash generated from operations to support ongoing investments in our products and services, and to comply with increasing government mandates for privacy and security.

At the end of FY20, OCLC’s outstanding debt was $83.1 million compared to $67.1 million in FY19. The increase in debt in FY20 was directly related to a draw on our short-term line of credit as a contingency in response to the pandemic.

Investment portfolio and debt

Amount in $ millions end of fiscal year

Chart: OCLC FY20 investment portfolio and debt

Research and development

We regularly engage with our membership through Regional and Global Council meetings as well as specific product groups, advisory committees, and research projects in order to identify trends that are shaping the library profession. Based on these conversations, we continue to invest in a variety of specific initiatives that our members have told us are critical to their success.

FY20 research and development investments

Total $38.3 million

Chart: OCLC FY20 research and development expenditures

Investment categories include:

Metadata services (9%)

OCLC Cataloging and Metadata Subscription, WorldShare Metadata Services, Contract Cataloging, Dewey® Services, CBS Services

Delivery services (16%)

Tipasa, GreenGlass, Relais® D2D, WorldShare Interlibrary Loan, VDX®, WorldCat Navigator® WorldCat Discovery, WorldCat.org™, PiCarta®

Management services (25%)

WorldShare Management Services, WorldShare License Manager, WorldShare Collection Evaluation, WorldShare Report Designer, CONTENTdm®, EZproxy, SISIS‐SunRise, LBS, Amlib®, BIBLIOTHECAplus, OCLC Wise®, OLIB®

Data services (22%)

WorldCat, WorldCat knowledge base, WorldCat Discovery central index

WorldShare Platform (4%)

The infrastructure that supports cloud services

OCLC Research (20%)

Research initiatives

Systems/corporate initiatives (4%)

Data centers, technical infrastructure

For additional information, please view the following resources:

The Audit Committee, consisting entirely of independent trustees, assists the Board of Trustees in its oversight of our financial reporting process and is responsible for, among other things, reviewing with BDO USA LLP, independent auditors, the scope and results of its audit engagement.

 
 

Focus: 20/20 Vision

Thank you for staying focused and committed during one of the most challenging years we’ve ever faced. Together we will build on the strength of our collaborative network and continue to move the library profession forward.