Our people are key to your library’s success.
When you need assistance, the right people make all the difference. As a user of OCLC services, you can count on speedy access to dedicated and friendly team members committed to ensuring your library’s success.
Amanda, Technical Documentation Manager; Suzanne, Senior Information Developer; and Lucia, Senior Product Trainer, Management and Customer Operations
We offer that support—and some nice extras—throughout your experience with OCLC. These include implementation services, a full range of training programs; support when you have questions; hosting services; a self-service support website; and full access to extensive resources from OCLC Research, WebJunction, and the OCLC Community Center.
“We understood their philosophy of looking out for libraries and thinking from a different vantage point. OCLC just has a different mindset than library vendors.”
David Marks
Dean of the Library at Bergen Community College
Professionally guided technology implementations
Kelsey, Senior Implementation Program Manager, and Oleg, Senior Implementation Program Manager, Management and Customer Operations
When you choose a new OCLC service, we’ll get you and your team up and running quickly and successfully. OCLC offers a full range of expert assistance, from highly customized plans to online implementation resources, to guide you to success.
“The entire [implementation] process itself overall was more than easy to follow. The [OCLC] staff did a great job of structuring the changeover process.”
Adam Green
Head of Access Services, John Carroll University
Training for library staff, delivered by library experts
Carly, Product Trainer, Management and Customer Operations
OCLC’s talented training staff—many of them professional librarians—develop and deliver exceptional training that gives you and your team the skills you need to use OCLC services, whether you’re getting started, learning about a new release, or just need a refresher. We offer a full range of free, online webinars and tutorials to suit your pace and schedule. Contact us to discuss your training needs, including on-site training options.
“We thought the training and documentation was very helpful. The Community Center is fabulous and working very well for us.”
Margy Warner
Head of Public Services, St. Edward’s University
Dedicated support teams—never outsourced
Audrey, Information Developer, and Justyn, Product Analyst, Management and Customer Operations
When you need assistance with an OCLC service, OCLC’s Customer Support team is a quick phone call or email away. Our team—a blend of technology specialists and professional librarians—offers comprehensive support to resolve your concerns quickly. When you call OCLC for support, you speak with OCLC staff—we don’t outsource such an important responsibility—in fact, we emphasize a personal approach. And regardless of your investment in OCLC services, you will receive the same high level of outstanding and friendly support.
“And when I had questions I was able to contact the technical help at OCLC.”
Ana Ulrich
Circulation Assistant, Mount Saint Mary’s University
Dave Calvert
“… Dave helped me resolve a problem with our local holdings and their appearance in WorldCat.org.
At first, Dave could not see the display errors on his computer that I was seeing on mine. … He checked in a few days later, and … he saw the errors on his screen exactly as I was seeing them. Because of his willingness to believe there could be a problem even when he had not seen one … I truly believed that my problem had his attention and he was working to solve it!”
Michael DiCamillo, Philadelphia University, Philadelphia, Pennsylvania, US
David Adams
“There have been many times when I have had to either call or email David.
On each occasion he has consistently delivered exceptional customer care and customer service. David is very patient and has always left me feeling empowered with new-found skills and abilities.”
Alvin Lee, Florida A&M University, Tallahassee, Florida, US
Kelsey Hayes
“Kelsey has provided outstanding service and really went above and beyond …
… the call to help us to upgrade our WorldCat Discovery premium service in a very compressed time schedule so that our academic community would not lose access to our subscription resources when our subscription to our former discovery service ended. Thank you, Kelsey, for superior service!”
Jan Edmiston, US Merchant Marine Academy, Kings Point, New York, US
Oleg Kreymer
“Our Implementation Manager, Oleg Kreymer, has been such a huge help during the implementation process.
He was always prompt with answers and resolutions. I really appreciate the help and support that I received from Oleg. He is always professional and addresses our questions and concerns in a timely manner.”
Anu Moorthy, Life University, Marietta, Georgia, US
Cristina Boggs
“Ms. Boggs provided the best possible support and guidance to assist me …
She explained the results of my actions and relieved my concerns about possible negative consequences. I greatly appreciate Ms. Boggs' most courteous and outstanding customer service.”
Stephen Kharfen, US Government Publishing Office, Washington, DC, US
Unlimited access to game-changing resources
OCLC Support site
The OCLC Support site not only connects you to our highly skilled support staff, it also links you to a wealth of valuable self-serve resources. These include extensive documentation for OCLC’s products and services, helpful troubleshooting instructions, and other materials to answer your questions.
OCLC Community Center
The OCLC Community Center is a collaborative space created for users of OCLC services to connect with peers, ask questions, and gain additional product insights. It’s also a great place to share your ideas for improving OCLC products.
OCLC Research
OCLC Research is one of the world’s leading centers devoted to exploring the challenges that today’s (and tomorrow’s) libraries face. The OCLC Research team publishes extensively along several themes, and much of the research is available directly from the OCLC Research website.
WebJunction
WebJunction, a program of OCLC Research, provides an online destination for staff of any size or type of library to share knowledge and build skills that help strong libraries serve thriving communities. Since its founding in 2003, WebJunction has enabled more than 80,000 library staff to build knowledge, skills, and confidence to deliver transformational service in their local communities.
“When we initially signed on, other libraries helped us alter and streamline our workflows … in the Community Center. … we’ve collaborated with other libraries about training material for our student workers, workarounds for unique situations, and many other issues.”
Jolene Veenstra
Redeemer University College, Ancaster, Ontario, Canada