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Our people are key to your library’s success.

When you need assistance, the right people make all the difference. As a user of OCLC services, you can count on speedy access to dedicated and friendly team members committed to ensuring your library’s success.

Amanda, Senior Information Developer; Suzanne, Information Developer; and Lucia, Training Coordinator, Management and Customer Operations

Amanda, Senior Information Developer; Suzanne, Information Developer; and Lucia, Training Coordinator, Management and Customer Operations

We offer that support—and some nice extras—throughout your experience with OCLC. These include implementation services, a full range of training programs; support when you have questions; hosting services; a self-service support website; and full access to extensive resources from OCLC Research, WebJunction, and the OCLC Community Center.

“We understood their philosophy of looking out for libraries and thinking from a different vantage point. OCLC just has a different mindset than library vendors.”

 

David Marks
Dean of the Library at Bergen Community College


Professionally guided technology implementations

Kelsey, Implementation Program Manager, and Oleg, Senior Implementation Program Manager, Management and Customer Operations

Kelsey, Implementation Program Manager, and Oleg, Senior Implementation Program Manager, Management and Customer Operations

When you choose a new OCLC service, we’ll get you and your team up and running quickly and successfully. OCLC offers a full range of expert assistance, from highly customized plans to online implementation resources, to guide you to success.

“The entire [implementation] process itself overall was more than easy to follow. The [OCLC] staff did a great job of structuring the changeover process.”

 

Adam Green
Head of Access Services, John Carroll University


Training for library staff, delivered by library experts

Carly, Training Coordinator, Management and Customer Operations

Carly, Training Coordinator, Management and Customer Operations

OCLC’s talented training staff—many of them professional librarians—develop and deliver exceptional training that gives you and your team the skills you need to use OCLC services, whether you’re getting started, learning about a new release, or just need a refresher. We offer a full range of free, online webinars and tutorials to suit your pace and schedule. Contact us to discuss your training needs, including on-site training options.

“We thought the training and documentation was very helpful. The Community Center is fabulous and working very well for us.”

 

Margy Warner
Head of Public Services, St. Edward’s University


Dedicated support teams—never outsourced

Audrey, Customer Support Specialist, and Justyn, Customer Support Specialist, Management and Customer Operations

Audrey, Customer Support Specialist, and Justyn, Customer Support Specialist, Management and Customer Operations

When you need assistance with an OCLC service, OCLC’s Customer Support team is a quick phone call or email away. Our team—a blend of technology specialists and professional librarians—offers comprehensive support to resolve your concerns quickly. When you call OCLC for support, you speak with OCLC staff—we don’t outsource such an important responsibility—in fact, we emphasize a personal approach. And regardless of your investment in OCLC services, you will receive the same high level of outstanding and friendly support.

“And when I had questions I was able to contact the technical help at OCLC.”

 

Ana Ulrich
Circulation Assistant, Mount Saint Mary’s University

Marshall Breeding, author of Library Technology Guides, gave OCLC a #1 rating for five consecutive years for our support of WorldShare Management Services libraries.

Unlimited access to game-changing resources

OCLC Support site

The OCLC Support site not only connects you to our highly skilled support staff, it also links you to a wealth of valuable self-serve resources. These include extensive documentation for OCLC’s products and services, helpful troubleshooting instructions, and other materials to answer your questions.

OCLC Community Center

The OCLC Community Center is a collaborative space created for users of OCLC services to connect with peers, ask questions, and gain additional product insights. It’s also a great place to share your ideas for improving OCLC products.

OCLC Research

OCLC Research is one of the world’s leading centers devoted to exploring the challenges that today’s (and tomorrow’s) libraries face. The OCLC Research team publishes extensively along several themes, and much of the research is available directly from the OCLC Research website.

WebJunction

WebJunction, a program of OCLC Research, provides an online destination for staff of any size or type of library to share knowledge and build skills that help strong libraries serve thriving communities. Since its founding in 2003, WebJunction has enabled more than 80,000 library staff to build knowledge, skills, and confidence to deliver transformational service in their local communities.

“When we initially signed on, other libraries helped us alter and streamline our workflows … in the Community Center. … we’ve collaborated with other libraries about training material for our student workers, workarounds for unique situations, and many other issues.”

 

Jolene Veenstra
Redeemer University College, Ancaster, Ontario, Canada