Win-win purchasing: Using ILL to automate your collection development for print items

Wednesday, April 24, 12:00- 12:30 Eastern Daylight Time (UTC -4)

In this session, I'll detail the benefits of integrating a purchase-on-demand pathway into your existing ILL procedures for physical loan requests, highlighting how it improves loan fulfillment and turnaround times. I will discuss the basic structure and provide specific examples of parameters that individual libraries can set, as well as various budget allocation options to support this. Finally, I'll touch on potential issues that may arise with this automated collection development model such as savvy patrons attempting to circumvent the standard purchase request system and managing textbook requests.

Speaker

Cetoria Tomberlin
Resource Sharing Librarian
Indiana University – Indianapolis

Book digitization: How the UConn Library accommodates patrons with print disabilities

Wednesday, April 24, 12:30- 1:00 Eastern Daylight Time (UTC -4)

The UConn Library recently completed a pilot project to re-envision the way they serve patrons with print disabilities. It provides a mechanism for these patrons to request print books in machine readable format, eliminating the innate disadvantage these users face when conducting research. The library now receives and processes requests for registered alternate media patrons more efficiently, and these patrons have better awareness about the service. It reduces barriers and allows them to be more independent.

Additionally, UConn Library works with the Center for Students with Disabilities to promote the service and develop a registration process that respects patron privacy. Behind the scenes, they utilize ILLiad, IDS Logic, and SharePoint to streamline our workflow. Designating a HathiTrust Disability Service Provider allows them to access to resources already available as Optical Character Recognition (OCR) books and reduces our scanning. We will share our experiences and what we learned.

Speakers

Stan Huzarewicz
Interlibrary Services Librarian
University of Connecticut

Erika McNeil
Head, Interlibrary Services
University of Connecticut

A tiered system approach to ILL borrowing

Wednesday, April 24, 1:00- 1:30 Eastern Daylight Time (UTC -4)

After recently implementing Digital Object Identifiers (DOI) features into our ILLiad configurations, the University of North Texas Libraries’ ILL team remodeled our borrowing processes into a tiered system based on ILL request complexity. This tiered approach has fundamentally changed how the ILL unit operates in various ways:

• Uniform custom layouts
• Updated automation
• Consistent workflows for all ILL borrowing processors
• Enhanced team communication through ILLiad
• Targeted, group-based training for all staff and students
• More efficient ILL staff time investment
• Groundwork for unmediated requests

During this session, I’ll talk about how this tiered system resulted in an organized, cohesive, team-based mentality for our ILL unit. It also expanded ILL knowledge to a larger team of borrowing processors within our department, which gives more support to our ILL operations. Additionally, I’ll share how it provided an enhanced patron experience through more precise and consistent borrowing procedures and outputs.

Speaker

Janelle Foster
Resource Sharing and Access Librarian
University of North Texas