United States

  • English
MAY 17

Best Practices in Virtual Reference: Finding Your Virtual Reference Users Online

Seeking Synchronicity found that one of the biggest obstacles to a successful virtual reference service was getting users to simply know the service existed. How do you find your users online? How do they find you? Look at what signs have been effective in letting users know about the service. What works best in both drawing user's attention and getting them to know what the service is about? With our constantly changing technical vocabulary, are you really saying what you want to say?

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View the recorded webinar.  [1 hour 31 minutes]

Start Date

17 May 2012

End Date

17 May 2012

We are a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration. Learn more »