MAY
4
Improving the user experience when you're not vis-à-vis
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This event has passed.
Strategies in virtual reference, outreach and customer retention management. Presented during the OCLC Canada Symposium at CLA, June 2, 2010.
- Trade Secrets of Corporate Customer Care [PDF, 27 slides]
Marilyn Saulnier, Senior Consultant, Service Agility - AskAway - Strategies for Success [PDF, 23 slides]
Debra Flewelling, Emerging Technologies Librarian, Douglas College - Become an Agent for Innovation: How to Get What Your Users Want and Need [PDF, 23 slides]
Mary-Jo Romaniuk, Associate University Librarian, University of Alberta, Edmonton - Improving the Conversation: OCLC's New Governance Structure [PDF, 19 slides]
George Needham, Vice President, Global and Regional Councils, OCLC
Start Date
04 May 2010
End Date
04 May 2010