Canada

JAN 17

Best Practices in Virtual Reference: Making the Case for Virtual Reference

Panelists share tips and best practices for communicating the value of virtual reference to stakeholders, whether they are grant funders…

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Recorded at the ALA MidWinter 2010 conference 

Panelists share tips and best practices for communicating the value of virtual reference to stakeholders, whether they are grant funders or potential subscribing libraries.

Presenters:

  • Susan McGlamery , Senior Product Manager, OCLC QuestionPoint
  • Eleanor Sathan , Head of Reference at Memorial Hall Library in Andover, MA and co-coordinator of MassAnswers.
  • Mark Beatty , WiLS and coordinator of the Wisconsin Ask?Away service
  • Sheryl Knab , Executive Director of Western New York Library Resources Council (WNYLRC) and founder the New York’s Ask Us 24/7 service

Discussion

Start Date

17 January 2010

End Date

17 January 2010

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