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Plus d'un million de demandes de copies remplies par les bibliothèques dans le cadre du programme de livraison numérique Express

Depuis le lancement du programme de livraison numérique Express d'OCLC en janvier 2021, les bibliothèques Express ont répondu à plus d'un million de demandes de copies dans un délai moyen de dix heures. Actuellement, plus de 1 000 bibliothèques dans près de 20 pays répondent aux demandes de PEB avec une rapidité remarquable.

Les bibliothèques de l'Eastern Kentucky University, par exemple, sont parmi les plus rapides à remplir les demandes. Au cours d'une période de six mois :

  • 30 % des demandes ont été remplies en moins d'une heure.
  • 40 % des demandes ont été remplies en moins de deux heures.
  • 10 % des demandes ont été remplies en moins de deux minutes.

Ce programme permet d'emprunter et de prêter des ressources numériques au sein d'un groupe sélectionné de bibliothèques – celles dont les délais de traitement sont inférieurs ou égaux à 18 heures – en utilisant le réseau de partage de ressources d'OCLC. De plus, il n'y a pas de frais supplémentaires si la bibliothèque est abonnée au PEB WorldShare, Tipasa ou ILLiad.

Katie Lawrence, assistante de bibliothèque à la William Woods University, confie : « J'adore comment le programme Express d'OCLC accélère mon processus de demande. »

Certaines bibliothèques font même des économies. « J'ai examiné les coûts d'emprunt IFM (Gestion des frais IFM) de ma bibliothèque et ils ont considérablement diminués depuis que nous sommes membre d'Express », a mentionné Mary Zettwoch, responsable des prêts entre bibliothèques à l'Université du Missouri à St-Louis. « De plus, nos coûts pour les demandes de copies sont maintenant moins élevés car nous les recevons toutes gratuitement. »

En s'appuyant sur le service de PEB qu'ils connaissent et utilisent déjà, de nombreux participants gagnent également du temps, tout en offrant à leurs utilisateurs l'expérience rapide qu'ils attendent. Stacie Allison, technicienne de bibliothèque chargée des prêts entre bibliothèques au Lebanon Valley College, est satisfaite de l'amélioration de l'expérience utilisateur. « Nous aimons beaucoup Express. J'ai reçu de nombreux courriels de nos usagers me remerciant pour la rapidité "étonnante" du service. Nous sommes vraiment très satisfaits. »

Pour plus de détails sur le programme Express et sur les conditions à remplir pour en profiter, veuillez consulter oc.lc/express.