Webinar helpful hints

OCLC uses Cisco WebEx for its Webinars. After you have registered for a webinar, OCLC will send you a reminder e-mail with information about the session, including the name of the webinar, the name of the presenter, and the time of the session in all relevant time zones. The e-mail will also contain information about how to check your system to make sure it is ready for WebEx, how to contact WebEx support if necessary, how to join the session, and how to connect to audio. These instructions are also provided below.

Check your system

To ensure a successful WebEx session and save time before the event, check your system to make sure it is ready for WebEx. If your test is unsuccessful, please contact WebEx Support.

Contact WebEx support

If you have trouble joining the session, call WebEx support at 1-866-229-3239 (U.S. & Canada toll free) Option 4, +1-408-435-7088 (International Toll), or visit

Join the session

  1. Go to
  2. Enter the Meeting Number: e.g., 123 456 789
  3. Click "JOIN."
  4. Follow the instructions that appear on your screen.

Please note: For the best viewing experience, close all applications on your PC except your Web browser.

Connect to audio

Choose whatever option gives you the best sound quality. You may listen to the audio through your computer speakers or headsets, or call the number below.

Broadcast audio

If you do not see the Audio Broadcast box pop up when you first join WebEx, select "Join Audio Broadcast" from the "Communicate" tab. You also can adjust the volume using the Audio Broadcast box.


  1. Login to WebEx.
  2. Call the toll-free number (US/Canada): 1-866-699-3239
  3. Enter the Meeting Number: e.g., 123 456 789
  4. Enter your unique Attendee ID #, which should appear on your computer screen.

Please note: As a courtesy to others and in consideration of the recording process, please place your telephone on MUTE when not speaking. If your telephone does not have 'muting' capability, you may mute and unmute your phone by pressing * 6.