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Find Your Representative

The Library Services Team

Your Library Services consultant is your primary contact for finding cost-effective OCLC solutions to meet the needs of your library.

Contact your Library Services consultant for help with ordering OCLC services and for quotes for new services or to learn how your library can benefit from WorldShare Management Services, discovery, cataloging and resource sharing solutions, or any OCLC service. Let the Library Services team help your library reach its maximum potential.

Go directly to Ordering

Please select your location to see your representatives.

  • Scott Hojnacki

    Scott Hojnacki

    Inside Library Services Consultant

    Dublin, Ohio

    T: 800-898-6252, ext. 3806
    O: 614-764-6201

  • Carol Schlatter

    Carol Schlatter

    Inside Library Services Consultant

    Dublin, Ohio

    T: 800-898-6252, ext. 3802
    O: 614-764-6083

  • Mike Ahern

    Mike Ahern

    Library Services Consultant

    Las Flores, California

    T: 877-309-8627
    M: 949-510-6613

  • Jason Biber

    Jason Biber

    Library Services Consultant

    Ardmore, Pennsylvania

    T: 800-848-5878, ext. 4093
    M: +1-484-431-8609

  • Paul Cappuzzello

    Paul Cappuzzello

    Senior Library Services Consultant

    Dublin, Ohio

    T: 800-848-5878, ext. 6258
    M: 614-668-5793

  • Gerry Davies

    Gerry Davies

    Library Services Consultant

    Brandon, Florida

    T: 800-848-5878, ext. 4084

  • Jeff Hastings

    Jeff Hastings

    Library Services Consultant

    Thornton, Colorado

    T: 800-898-6252, ext. 3811
    M: 720-548-0874
    O: 303-953-1114

  • Craig Johnson

    Craig Johnson

    Library Services Consultant

    Lakeville, Minnesota

    T: 800-848-5878, ext. 4081
    M: 952-237-9388

  • Don Litner

    Don Litner

    Library Services Consultant

    Milford, Michigan

    T: 800-848-5878, ext. 4087
    M: 248-245-8016

  • Lauri McIntosh

    Lauri McIntosh

    Hoodsport, Washington

    T: 800-848-5878, ext. 4065
    M: 360-229-9115

  • Mike Morey

    Mike Morey

    Library Services Consultant and Public Library Specialist

    Clear Lake, Minnesota

    T: 800-898-6252, ext. 3810
    M: 320-761-2606
    O: 320-743-9987

  • Tony Skoczylas

    Tony Skoczylas

    Library Services Consultant

    Stratford, Connecticut

    T: 800-848-5878, ext. 4053
    M: 203-260-4478

There are no Profiles matching the configured list.

  • Tom Jacobson

    Tom Jacobson

    Library Services Consultant

    Arlington, Virginia

    T: 800-848-5878, ext. 4049
    M: 202-258-6357

Matt Goldner shows WorldShare Management Services to OCLC members.


Your Member Relations team

Let us help you make the most of your membership in the OCLC cooperative

Member Relations Liaisons are regionally-based librarians who work with OCLC members to get the most out of their membership. From hosting community events to visiting libraries, we suggest effective use of OCLC services, facilitate dialog among OCLC members, and gather feedback to help OCLC respond to members’ goals and challenges. Your Member Relations team of librarians will help you make sure you are getting the most out of your OCLC membership and expand your regional connections with other members, providing you with more opportunities to participate in and contribute to successful communities of practice. The team learns from you—to get a sense of how OCLC can better meet your needs and to keep you informed and engaged in the OCLC cooperative.

In addition to working with individual members, the team also works directly with groups and consortia throughout their regions. The team works to connect your consortia, group or library network to the OCLC cooperative. From finding speakers, co-hosting OCLC events, connecting to free OCLC training, research or product areas, or just making sure you are in loop on Cooperative activities and news, we are here to help. We are happy to work with your group to find opportunities to collaborate with OCLC on projects or programs, or to assist in finding the right connections to OCLC staff.

Your member relations liaison is:

Please select a zone.

Attendees pose for a photo during an OCLC Member Forum in Macon, Georgia.

To contact OCLC Member Relations, please call 800-848-5878, or send an e-mail to  memberrelations@oclc.org.

  • Irene Hoffman

    Irene Hoffman

    Executive Director, Member Relations

    Chicago, Illinois, USA

    O: 800-848-5878, ext. 1204

  • Linda Robinson Barr

    Linda Robinson Barr

    Member Relations Liaison

    Austin, Texas, USA

    T: 800-848-5878, ext. 4099

  • Meryl Cinnamon

    Meryl Cinnamon

    Member Relations Liaison

    Lauderhill, Florida, USA

    T: 800-848-5878, ext. 4074

  • Rob Favini

    Rob Favini

    Member Relations Liaison

    Boston, Massachusetts, USA

    T: 800.848.5878, ext. 4080

  • Eric Forte

    Eric Forte

    Member Relations Liaison

    Santa Barbara, California, USA

    T: 800.848.5878, ext. 4078

  • Christina Rodriques

    Christina Rodriques

    Member Relations Outreach Coordinator

    Dublin, OH, USA

    T: 800-848-5878, ext: 6054

  • Karri Sites

    Karri Sites

    Member Relations Liaison

    Dublin, Ohio, USA

    T: 800-848-5878, ext. 5036


Member leaders

The Americas Regional Council (ARC) holds member meetings, facilitates connections among members throughout the region and reports members’ views back to OCLC. Contact the ARC Executive Committee with suggestions, ideas or questions about getting involved in an interest group or committee.

See your member leaders

Representatives chat during an OCLC Global Council meeting.


Looking for technical product support?

Use the support form or Call OCLC Customer Support:

T +1-614-793-8682
 +  1-800-848-5800 (USA)