Susan McGlamery is the Project Director for 24/7 Reference and the Global Product Manager of Cooperative Services for OCLC. Prior experience as the Coordinator of Reference Services for the Metropolitan Cooperative Library System (MCLS) in Los Angeles led her to create the 24/7 Reference project. Susan received her MLS from St. John’s University in 1987 and her JD from the Emory University School of Law in 1984. Susan taught at the UCLA graduate school of Library and Information Science (now the Department of Information Science) from 1994 to 2000. She was also an instructor with the InfoPeople project, a statewide Internet instruction course for librarians, funded by the California State Library.
Susan speaks on issues, trends and research related to virtual reference.