REALM Project

Archives, Libraries,
and Museums


Resources > On-demand courses > De-escalation Strategies for Libraries, Archives, and Museum Staff

De-escalation Strategies for Libraries, Archives, and Museum Staff

Learn how to intervene in conflict effectively, enforce policies proactively, and promote an environment where everyone feels secure and valued.

Course length: approximately one hour (plus independent activities); Downloadable resource: optional group activities guide to deepen your learning with a group of peer learners.

Note: This course cannot track your progress if you close your browser and come back later. However, through the free WebJunction Course Catalog, you can create an account, enroll in this course, and it will remember your progress. You can also obtain a certificate of completion through the Course Catalog.