Register for online sessions

Registration is via the OCLC Community Center. Sign in with your credentials for WorldShare ILL or Tipasa.

OCLC invites ILL professionals and users of OCLC’s resource sharing solutions to join us online for a series of sessions starting on July 8.

We’ll discuss how we’re all moving forward together, including best practices and ways to better connect your users with the information they need as your libraries reopen.

This unique series offers an opportunity to learn about the latest resource sharing advancements and to interact with others in the ILL community. You’ll also learn how to improve your operational efficiency, save time, and elevate user services.

There is no cost to register for the RSC20 web series. We look forward to seeing you online!

—The RSC20 Program Committee and your OCLC Resource Sharing Team

This web series offers the opportunity to learn from your ILL colleagues and to help your library be better prepared for the future.

To register for a session, you’ll need to sign into the OCLC Community Center with your credentials for WorldShare ILL or Tipasa. (If you don’t know your Community Center credentials, reference the OCLC Support website or contact OCLC Support.) And if you don’t have Community Center credentials, you may request them here.

All times below are Eastern Daylight Time, North America [UTC -4].

Outreach and customer service

Wednesday, July 8, 1:00-2:00 p.m.

Join these panelists for a discussion on outreach and customer service best practices.

  • Megan Gaffney, Coordinator, ILL and DDS at University of Delaware
  • Peggy Glatthaar, Head of Customer Services at Florida Gulf Coast University Library
  • Meg Massey, Interlibrary Loan Manager at Penn State University Libraries

Using ILL statistics for decision-making

Tuesday, July 28, 2:00-3:00 p.m.

Join this panel session moderated by Sara Hayes, Interlibrary Loan Program Coordinator at Texas State Library, for a discussion on how ILL statistics shape decisions at their libraries. Panelists include:

  • Meg Atwater-Singer, Access Services Librarian at University of Evansville
  • Lapis David Cohen, Library Specialist at University of Pennsylvania
  • Kathy Wheeler, Assistant University Librarian for Collections at University of South Alabama Libraries
  • Erin Doherty, Inter-Library Loan Supervisor at Prince George's County Memorial Library System

Making ILL materials accessible: Examining the law, current practices, and the future

Thursday, August 13, 2:00-3:00 p.m.

Presenters Travis Goode, Senior Librarian at the University of Texas at Dallas, and Ron Figueroa, Resource Sharing Manager at Syracuse University, will share detail on rights to reproduce copyrighted materials for the blind or other people with disabilities.

Moderated by Dennis Massie, Senior Program Officer at OCLC, the speakers will discuss Special Exemptions, Fair Use, and the Marrakesh Treaty with the goal of empowering your library with knowledge of the Law to expand accessibility services to your patrons. They’ll provide updates on their libraries’ efforts to provide accessible reformatted texts for patrons in need of this service, plus practical information about integration of ILLiad and ILL/document delivery procedures, the challenges of reformatting text, and tips about tools software options for providing materials in alternative formats. They will also discuss SHARES Executive Group’s recent progress on its accessibility-related activities, which include building an annotated set of freely-available resources for practitioners interested in making ILL materials accessible.

OCLC/Atlas update

Wednesday, September 2, 1:00 – 2:00 pm

Join Stephanie Spires, Chief Operations and Service Officer from Atlas Systems, and from OCLC, Cathy King, Executive Director of Delivery Services, and Peter Collins, Director of Resource Sharing, to learn more about the future direction of our resource sharing solutions.

May the source be with you: VIVA whole ebook lending

Tuesday, September 22, 2020, 2:00 p.m.

Join these presenters from VIVA (Virginia's academic library consortium) to learn about e-book lending best practices:

  • Mikki Butcher, Director of Interlibrary Loan & Course Reserves at James Madison University
  • Jacqueline Carrell, Circulation/Access Librarian at Piedmont Virginia Community College
  • Katherine McKenzie, Coordinator of Interlibrary Services and Research Librarian at William & Mary

Who should attend?

Members and leaders of the following departments and focus areas will benefit from conference attendance:

  • Access Services
  • Interlibrary Loan
  • Resource Sharing
  • Document Delivery Services
  • Borrowing/Lending
  • Circulation Services
  • Systems Administrator/Library IT

Librarians using the following solutions should also attend:

  • ILLiad®
  • Relais® D2D
  • Relais® ILL
  • Tipasa®
  • WorldCat® Navigator
  • WorldShare® Interlibrary Loan

Program Committee

Respected leaders from the resource sharing community are helping to shape the conference program. We sincerely appreciate their industry expertise and partnership.

Photo: Peter Collins

Peter Collins


Photo: Sara Hayes

Sara Hayes

Texas State Library

Photo: Zack Lane

Zack Lane

Columbia University Libraries

Photo: Derek Malone

Derek Malone

University of North Alabama

Photo: Meg Massey

Meg Massey

Penn State University

Photo: Dennis Massie

Dennis Massie


Photo: Petra Otten

Petra Otten

Wageningen University

Photo: Xuan Pang

Xuan Pang

University of Florida

Photo: Tracey Rice

Tracey Rice

Eastern Washington University