Library, archive, and museum staff face similar challenges when it comes to responding to a crisis, de-escalating conflict, and addressing burnout. Four new on-demand courses provide staff in cultural heritage institutions with information and tools to learn about how to prepare for and handle these situations.
These courses respond to training needs and increased demands identified by the field, including pressures from a fast-changing environment, potential and experienced conflict, constraints to resources, and challenges in the workplace such as burnout. Each course includes perspectives and real-life approaches from people who have actively worked through similar challenges .
These courses offer support and strategies for everyone, including frontline staff, management, and leadership. Learners will find both practical takeaways that can be implemented immediately as well as guidance to inform longer term strategic planning for leaders and management.
From Burnout to Balance, De-escalation Strategies, and Introduction to Crisis Communications include information to help staff at all levels, while Crisis Communications Planning addresses a leadership audience.
This course will guide you through the fundamentals of crisis communications, helping to understand the different types of crises and how to define them. With real-life examples and expert insights, you’ll sharpen your knowledge and evaluate your organization’s crisis preparedness.
When a crisis strikes, clear communication and strong leadership are key. From identifying stakeholders to building a dedicated crisis communications team, you’ll learn practical strategies to handle any situation. Our customizable template will empower you to craft a Crisis Communications Plan that suits your organization’s unique needs.
Identify burnout causes, manage stress, and boost emotional resilience with this course. There’s something for everyone here, but managers at libraries, archives, or museums will develop skills to promote teamwork, communication, and mutual support in the workplace.
Learn how to intervene in conflict effectively, enforce policies proactively, and promote an environment where everyone feels secure and valued.
Click on each course title to enroll in the WebJunction Course Catalog. Certificates of completion are available to help staff meet CE and LEU credit requirements. Create your free account and start learning today.
The courses also available without an account or certificate at: oc.lc/cultural-heritage-courses.