WorldCat® Discovery Services support

Welcome to the support page for WorldCat Discovery. Visit these pages to find materials to help you configure and use WorldCat discovery. Bookmark this page to attend live office hours.


Getting started

If you have not done so, register to get your WorldCat Discovery URL. For an overview of the migration process, see Getting started with WorldCat Discovery Services (8 minutes). Follow the steps:  

Step one:

Follow the workflow to configure content and staff features. Add patron-facing features, if desired.

Step two:

Find details on searching and interface features including expert searching and options on the "Advanced Search" screen.


WorldCat Discovery office hours

The WorldCat Discovery Office Hours session scheduled for 8/3/15 has been canceled.  Our session will resume as regularly scheduled on 8/4/15 and we'll be glad to assist you then.

Return here to find any time/date changes for office hours. No prior registration or password is required. Call anytime within the hour.

Time (Eastern)
Call-in number Access code/
Meeting number
WebEx link (optional)
Monday
11:00am-12 noon

Toll-free (US/Canada):
1-877-668-4490

Toll-free (UK):
08-002061177

-Global call-in numbers
-Toll-free dialing restrictions

 711 276 438 Join the online meeting via WebEx
Tuesday
3:00pm-4:00pm
Thursday
11:00am-12 noon

Questions about the WorldCat knowledge base? Visit office hours for the WorldCat knowledge base with your questions.

 

>>Find an overview, features and ordering information on the main page for WorldCat Discovery Services.
>>Find instructions for related products by viewing the complete list of support and training sites.

Additional information about accounts

WorldShare Interlibrary Loan users
You have two Service Configuration accounts. The credentials you use to update WorldCat Discovery are different from your WorldShare Interlibrary Loan (WSILL) credentials. You will need to switch browsers or clear browser data in order to log in to the alternate account. Look for text similar to the below in your browser:
     Internet Explorer (IE): Tools (or Safety) - Delete browsing history
     Mozilla Firefox:  History - Clear recent history
     Google Chrome: History (or Settings, Advanced settings) - Clear browsing data
The log in screen, https://worldcat.org/config, is divided into two sections/buttons; be sure to click the correct section for WorldCat Discovery or for WSILL. See the WorldShare Interlibrary Loan support site for information about your account.

WorldShare Collection Manager (access to WorldCat knowledge base)
Libraries that decide to use the WorldCat knowledge base will need an account for WorldShare Collection Manager (Metadata tab in the WorldShare interface). After they request access, they will use a library-specific URL to add collection metadata in the knowledge base: https://yourlibrary.share.worldcat.org/wms

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