WorldCat® Discovery Services support

Bookmark this page for quick access to WorldCat Discovery office hours!

Getting started*

See the video: Getting Started with WorldCat Discovery Services (optional)

Step one: Configure your settings
Follow the workflow on the  WorldCat Discovery settings and customizations page to:

  • Configure content and staff features
  • Add patron-facing features

Step two: Search and navigate in the interface
See the Searching in WorldCat Discovery and interface features for information on advanced searching and using the interface features

*If you have not done so, register for your transition (FirstSearch subscribers) or request a quote.

WorldCat Discovery office hours

Return here to find any time/date changes for office hours. No prior registration or password is required. Call anytime within the hour.

Time (Eastern)
Call-in number Access code/
Meeting number
WebEx link (optional)
11:00am-12 noon

Toll-free (US/Canada):

Toll-free (UK):

-Global call-in numbers
-Toll-free dialing restrictions

 711 276 438 Join the online meeting via WebEx
11:00am-12 noon

Questions about the WorldCat knowledge base? Visit office hours for the WorldCat knowledge base with your questions.


>>Find an overview, features and ordering information on the main page for WorldCat Discovery Services.
>>Find instructions for related products by viewing the complete list of support and training sites.

Additional information about accounts

WorldShare Interlibrary Loan users
You have two Service Configuration accounts. The credentials you use to update WorldCat Discovery are different from your WorldShare Interlibrary Loan (WSILL) credentials. You will need to switch browsers or clear browser data in order to log in to the alternate account. Look for text similar to the below in your browser:
     Internet Explorer (IE): Tools (or Safety) - Delete browsing history
     Mozilla Firefox:  History - Clear recent history
     Google Chrome: History (or Settings, Advanced settings) - Clear browsing data
The log in screen,, is divided into two sections/buttons; be sure to click the correct section for WorldCat Discovery or for WSILL. See the WorldShare Interlibrary Loan support site for information about your account.

WorldShare Collection Manager (access to WorldCat knowledge base)
Libraries that decide to use the WorldCat knowledge base will need an account for WorldShare Collection Manager (Metadata tab in the WorldShare interface). After they request access, they will use a library-specific URL to add collection metadata in the knowledge base:

We are a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration. Learn more »