Reminder: All services unavailable 3 January 2015 for technology upgrade

On Saturday, 3 January 2015, OCLC has scheduled a technology upgrade to support system performance and reliability. During this upgrade, all OCLC services will be unavailable on 3 January 2015, from 12:01 am to 3:00 pm, U.S. Eastern Standard Time (approximately 15 hours).

We will notify members when all services come back online following this upgrade; System Alerts will be posted to the OCLC Support website when this upgrade is complete. Please contact our Customer Support team should you have any questions.

While we scheduled this maintenance event to occur during a slower time for many of our member libraries, we understand that this event still impacts many. We apologize for any disruption to you and your users.

Thank you for your support. We are committed to the ongoing enhancement of our systems, infrastructure and processes, and will continue to advance our delivery to you.

OCLC service issues resolved

Early this morning (02 December 2014), OCLC experienced an issue with a key storage technology component which led to the disruption of many OCLC services.  This component failure impacted our primary systems and, over time, also impacted our backup systems. We continued to update our members on the status of services throughout this period.

Services were back online starting at 10:30 am EST, with full restoration of all services by early afternoon.

Moving forward, we are enhancing our monitoring systems to provide earlier detection and have new procedures in place to prevent future impact.  Additionally, we are working with the storage vendor to improve our ability to recover from such events.

We thank you for your patience as we worked to resolve this issue.  We apologize for the inconvenience to your library and to your users.

Need help?

  • OCLC Customer Support (U.S.)

    6565 Kilgour Place

    Dublin 43017

    Ohio

    US

    T: +1-614-793-8682

    T: 800-848-5800 (USA)

    F: +1-614-764-2694

  • OCLC Customer Support (Canada)

    T: +1-888-658-6583

    T: +1-800-848-5800

    F: +1-450-618-8029

    E:

  • OCLC Customer Support (Latin America & the Caribbean)

    T: +1-614-793-8682

    F: +1-614-718-1026

    E:

In Mexico: mexico@oclc.org

  • UK & Ireland Support Desk

    City Gate

    8 St. Mary's Gate

    Sheffield S1 4LW

    GB

    T: +44 (0)114 267 7502

    T: 0845 267 7502 (local rate)

    F: +44 (0)114 267 7501

    E:

Support is available between the hours of 09:00 and 17:30 (UK Time).

  • Netherlands, Belgium & Luxembourg Support Desk

    Postbus 876

    2300 AW Leiden

    NL

    T: +31-(0)71-524 66 00

    F: +31-(0)71-522 31 19

    E:

De Servicedesk is telefonisch bereikbaar van maandag t/m vrijdag tussen 8.30 en 17.00 uur.

Support is available from Monday through Friday, between 08:30 and 17:00 hrs.

Die Hotline erreichen Sie werktags zwischen 8:30 Uhr und 17:00 Uhr.

  • Germany & Austria Support Desk

    T: +49-(0)1805-468 747

    F: +49-(0)89-613 08 399

    E:

  • Germany & Austria (SISIS-SunRise Support)

    T: +49-(0)1805-468 747

    F: +49-(0)89-613 08 399

    E:

  • Germany & Austria (BIBLIOTHECA Support)

    T: +49-(0)6324-9612-5100

    F: +49-(0)6324-9612-5005

    E:

  • Switzerland Service Desk

    T: +41-(0)61-378 80 75

    F: +41-(0)61-378 80 79

    E:

  • Switzerland (SISIS-SunRise Support)

    T: +41-(0)61-378 80 75

    F: +41-(0)61-378 80 79

    E:

Die Hotline erreichen Sie werktags zwischen 8:30 Uhr und 17:00 Uhr.

  • OCLC Customer Support (Asia Pacific)

    US

    T: +1-614-764-6099

    F: +1-614-718-7253

    E:

  • OCLC Australia and New Zealand Support Desk

    Level 8, 310 King Street

    Melbourne 3000

    Victoria

    AU

    T: +61 (0) 3 9929 0800

    F: +61 (0) 3 9929 0801

    E:

Support is available for all Australian and New Zealand customers between the hours of 09:00 and 17:00 local time.

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