Contact OCLC Support in your region
The Americas
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OCLC Customer Support (U.S.)
6565 Kilgour Place
Dublin 43017
Ohio
US
T: +1-614-793-8682
T: 800-848-5800 (USA)
F: +1-614-764-2694
E:
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OCLC Customer Support (Canada)
T: +1-888-658-6583
T: +1-800-848-5800
F: +1-450-618-8029
E:
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OCLC Customer Support (Latin America & the Caribbean)
T: +1-614-793-8682
F: +1-614-718-1026
E:
In Mexico: mexico@oclc.org
Europe, Middle East & Africa
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UK & Ireland Support Desk
City Gate
8 St. Mary's Gate
Sheffield S1 4LW
GB
T: +44 (0)114 267 7502
T: 0845 267 7502 (local rate)
F: +44 (0)114 267 7501
E:
Support is available between the hours of 09:00 and 17:30 (UK Time).
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Netherlands, Belgium & Luxembourg Support Desk
Postbus 876
2300 AW Leiden
NL
T: +31-(0)71-524 66 00
F: +31-(0)71-522 31 19
E:
De Servicedesk is telefonisch bereikbaar van maandag t/m vrijdag tussen 8.30 en 17.00 uur.
Support is available from Monday through Friday, between 08:30 and 17:00 hrs.
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Germany & Austria Support Desk
T: +49-(0)1805-468 747
F: +49-(0)89-613 08 399
E:
Die Hotline erreichen Sie werktags zwischen 8:30 Uhr und 17:00 Uhr.
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Switzerland Service Desk
T: +41-(0)61-378 80 75
F: +41-(0)61-378 80 79
E:
Die Hotline erreichen Sie werktags zwischen 8:30 Uhr und 17:00 Uhr.
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Germany & Austria (SISIS-SunRise Support)
T: +49-(0)1805-468 747
F: +49-(0)89-613 08 399
E:
Die Hotline erreichen Sie werktags zwischen 8:30 Uhr und 17:00 Uhr.
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Switzerland (SISIS-SunRise Support)
T: +41-(0)61-378 80 75
F: +41-(0)61-378 80 79
E:
Die Hotline erreichen Sie werktags zwischen 8:30 Uhr und 17:00 Uhr.
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Germany & Austria (BIBLIOTHECA Support)
T: +49-(0)6324-9612-5100
F: +49-(0)6324-9612-5005
E:
Asia Pacific
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OCLC Customer Support (Asia Pacific)
US
T: +1-614-764-6000 ext. 3510
F: +1-614-718-7253
E:
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OCLC Australia and New Zealand Support Desk
Level 8, 310 King Street
Melbourne 3000
Victoria
AU
T: +61 (0) 3 9929 0800
F: +61 (0) 3 9929 0801
E:
Support is available between the hours of 09:00 and 17:00.
Popular support resources
Service Configuration
Use to configure OCLC products and services.
Documentation
Bibliographic Formats & Standards
Technical Bulletins
Check on the status of an order
E: orders@oclc.org
Ask a question about your OCLC invoice
E: acctsrec@oclc.org
WorldCat records
Use the WorldCat and Authority Record Quality Control Request to:
- Request changes to WorldCat record(s)
- Report duplicate WorldCat record(s)
- Request changes to the Authority File
Manage authorizations for Cataloging, WorldCat Resource Sharing and WorldCat Selection services
OCLC Star Award
Have you had an exceptional experience when working with an OCLC staff person or Service Center staff member? Consider nominating them for an OCLC Star Award and recognize their contribution!
To nominate an individual, send comments about your experience and the nominee's name.