QuestionPoint Librarian 3: Chat Follow-up, Referrals, and Manage Questions (Recording)
Learn the basic skills to appropriately and successfully route transcript for follow-up and refer questions to another library or subject matter expert.
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This course provides instruction on the Chat follow-up workflows, the basic functions and features of referrals, as well managing questions in the QuestionPoint® environment. After completing this course, learners will have the basic skills to appropriately and successfully route transcripts for follow-up and refer questions to another library or subject matter expert.
This course is intended for learners who are new and current users of whose libraries are providing reference service via QuestionPoint. Current QuestionPoint users can benefit by using this class as a refresher to fill in foundational gaps and get updates on new functions and features.
How to use this course
OCLC's training recordings are a useful tool for understanding the functionality our products when you want the in-depth learning of an instructor-led course, but your schedule won't permit you to attend. They are also great as refreshers of past training or as preparation for upcoming instructor-led courses. They can help you learn a new service, teach a new staff member how to use a service, or simply help you confirm your understanding of the service, without the time commitment of attending a live course. After clicking "Launch Recording," you will be prompted to complete a registration form.